Slotty Vegas Casino - Выигрыши бесплатных бонусов игрока уменьшены.

Good day,

I turn to you today because I have a big problem with Slotty Vegas. I registered there and received a bonus of 10 euros. I was a little lucky and was able to turn over the 600 euros. With an account balance of 500, my money was reset to 20 euros, as noted in the terms and conditions.

I thought ok if it says so. So I continued to play with the 20 euros and in the end I won 900 euros all to 0.50-2 euros. Now Slotty Vegas would like to set my account back to 20 euros. This is a big fraud!

After the wagering, my account was set to 20 euros. I could have had the money paid out. But I kept playing and won 900 euros. What should I do? I am desperate and I am not aware of any guilt.

Guten Tag, 

Ich wende mich nun heute an euch da ich ein großes Problem mit Slotty Vegas habe. Ich habe mich dort registriert und einen Bonus von 10 Euro bekommen. Da hatte ich ein wenig Glück und konnte die 600 Euro umsetzten. Mit einem Kontosaldo von 500 wurde mir mein Geld auf 20 Euro zurückgesetzt wie in AGBs vermerkt.

Ich dachte mir ok wenn es dort so steht. Also spielte ich weiter mit den 20 Euro und Gewann am Ende 900 Euro alles auf 0,50- 2 Euro. Nun möchte Slotty Vegas meinen Account wieder auf 20 Euro stellen. Das ist doch grosser Betrug!

Nach dem Wagering wurde mein Account doch schon auf 20 Euro gesetzt. Das Geld hätte ich auch Auszahlung lassen können. Habe aber weiter gespielt und 900 Euro gewonnen. Was soll ich tun? Bin verzweifelt bin mir keiner Schuld bewusst. 

Dear Gisela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://slottyvegas.com/en/terms-of-service:

"Unless otherwise stipulated, withdrawals stemming from complimentary free spins or no-deposit bonuses will be capped at a maximum amount of €/$/20/NOK/SEK200/RUB1500/2300円/80zł for players who do not have a depositing history, and €/$/100/SEK/NOK1000/RUB7500/11500円/400zł for players that do have a depositing history at the casino, irrespective of the amount of bonus funds turned real. However, this cap may be increased at casino discretion depending on player loyalty status. Deposits placed into an active bankroll obtained from said free spins bonuses will be refunded and the cap implemented irrespective of gameplay following the deposit."

As soon as the wagering requirements have been completed your winnings became withdrawable. They don’t turn into real money, au contraire, they still carry maximum cash out €20.

Could you please advise if you have deposited any funds into your account?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.

Looking forward to hearing from you.

Best regards,

Petronela 

Yes, my credit was set from 500 to 20 euros. After that I only won the 900.

10 euros were paid in to verify me.

The bad thing is that you are accused of multi-accounting at first. But that I was able to invalidate and my account was verified. In order to then look for another place in the terms and conditions in order not to have to pay out. It's a tough piece.

Ja mein Guthaben wurde ja von 500 auf 20 Euro gesetzt. Danach habe ich erst die 900 gewonnen.

10 Euro wurden eingezahlt um mich zu verifizieren.

Das schlimme dazu ist, dass einem erst Multiaccounting vorgeworfen wird. Das ich dann aber entkräftigen konnte und mein Account verifiziert wurde. Um sich dann eine andere Stelle in den AGBs raussucht um nicht auszahlen zu müssen. Ist schon ein starkes Stück.

As I mentioned earlier, as soon as the wagering requirements have been completed your winnings became withdrawable. They don’t turn into real money, au contraire, they still carry maximum cash out €20.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Dear Gisela,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.