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Cabroes .. thieves 25 thousand euros stopped from losses. Thieves .. sons of a ***

Cabroes.. ladroes 25 mil euros parados de prejuizos. Ladroes.. filhos duma ***

Dear Hugo,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Would you be so kind and describe your problem in more detail?

Additionally, I would like to ask you please, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to restrain from using abusive language.

I will be waiting for your reply patiently.

Best regards,

Kristina

We received this email from Hugo:

"Hello ... I'm sorry to have said some bad words but I'm really tired of what they did to me in that casino .. about 3 months ago I made a deposit in the spin million of € 30 .. meanwhile I started playing after about 2 hours. jackpot of 11,000 € .. and i was super happy derived from the sum .. meanwhile i validated all my documents .. i sent it all as they asked me .. i even think the casino can do whatever it wants with my documents because i sent everything .. even I myself to hold the documents .. meanwhile I was asked for more and more papers .. until recently I was asked to go to a notary to validate the documents .. I as I thought that they would never pay me anything I continued to play .. I spent a lot .. meanwhile I only had € 3400 I was playing and a new € 20,000 jackpot came out again .. I got a total sum of € 25000 because I left a few more prizes .. after an hour of leaving this jackpot got into a lucky wheel because it told me there were free spins there .. I rode around and gave me a 10 dollar ticket .. as if I had won another 10 dollars .. in the meantime I was going to make a new withdrawal request and they told me it wasn’t possible… because as I had entered the wheel of luck and had given me those 10 $ now I would have to play again until I paid the sum of 275 $ they said they were rules of the game .. I spoke with the operator and the owner told me to continue playing the wheel of luck until I paid those 275 $ .. I in my innocence I continued to play ... meanwhile the same 10 or 10 $ blihete came out to me in the meantime ... to my amazement after playing the 275 $ now I have 3000 and a few in debt for the same game! In other words ... the casino is corrupt ... it is causing me to lose all my money by playing in the wheel of luck! I want to take this to court because I was the victim of a huge scam .. .. I didn't play again! What I want to gain from this is to have access to what is mine since I made a deposit .. so if I win a prize they have to pay me! I don't think these are cases to play with! There are € 24000 stopped at the casino for 3 months and they will never send me anything! I think it's a huge robbery ... I didn't even go to the notary because of this thing now that they invented this wheel of luck ... tell me ... do you think I better contact a lawyer and proceed with a criminal complaint over the casino? They kept all my documents ... I don't know what I can do ... thanks ... I am waiting for an answer ... "

We received this email from Hugo:

"Ola .. lamento ter falado alguns palavroes mas realmente estou muito farto do que me fizeram nesse casino.. a cerca de 3 meses fiz um deposito no spin million de 30€ .. entretanto começei a jogar passado cerca de 2 horas saiu me um jackpot de 11.000€.. e fiquei super feliz derivado a soma .. entretanto validei todos os meua documentos.. enviei para la tudo como eles me pediram.. acho ate que o casino pode fazer o que quizer com os meus documentos pois eu enviei tudo .. ate eu proprio a segurar os documentos.. entretanto foi me pedido cada vez mais papeis.. ate que recentemente me pediram para ir a um notário para validar os documentos.. eu como achei que nunca me iriam pagar nada continuei a jogar.. gastei muito.. entretanto só ja tinha 3400€ estava a jogar e voltou me a sair um novo jackpot de 20.000€.. fiquei com uma soma total de 25000€ porque me saiu mais uns premios.. passado uma hora de me sair esse jackpot entrei numa roda da sorte pois dizia me que tinha la rodadas gratuitas.. eu rodei e deu me um bilhete de 10 dolares.. como se tivesse ganho mais 10 dolares.. entretanto eu ia para fazer novo pedido de levantamento e dissram me que nao dava.. pois como tinha entrado na roda da sorte e me tinha dado aqueles 10$ agora teria que voltar a jogar ate pagar a soma de 275$ diziam eles ser regras do jogo.. falei com o operador e o proprio me disse para continuar a jogar a roda da sorte ate que pagasse esses 275$.. eu na minha inocencia continuei a jogar.. entretanto saiu me mais 3 ou 4 vezes o mesmo blihete de 10$ enquanto isso.. para meu espanto depois de jogar os 275$ agora tenho 3000 e poucos em divida do mesmo jogo! Ou seja ... o casino é corrupto.. esta a fazer com que eu perca todo o meu dinheiro ao jogar na roda da sorte! Eu quero meter isto na justiça pois eu fui vitima de uma enorme burla.. .. nao voltei a jogar! O que eu quero ganhar com isto é ter acesso ao que é meu visto que eu fiz um deposito.. entao se ganho um premio eles tem que me pagar! Acho que isto nao sao casos para brincar! Sao 24000€ parados no casino a 3 meses e nunca me irao enviar é nada! Acho um enorme roubo.. eu ja nem cheguei a ir ao notario por causa desta coisa agora que eles inventaram dessa roda da sorte.. diga me .. acha melhor eu contactar um advogado e seguir com uma queixa crime para cima do casino? Eles ficaram com todos os meus documentos.. nao sei o que posso fazer.. obrigado.. aguardo uma resposta... "

Thank you very much for your email. Would you be so kind and forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails or by submitting new complaints, unless you’d like to forward any relevant communication or evidence. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. 

Thank you for your email. I am not sure I understand correctly if you've provided those notarized documents or not. Would you be so kind and clarify this for me?

Email from Hugo:

"Hello again .. yes I provided all the requested documents ... I just did not provide the last requested document that would be having to go to a notary .. this is because the casino tricked me with the wheel of luck ... that yours I have to pay 3 thousand and a few euros to get out of that wheel of luck .. only I will not play anymore! They are thieves in this casino .. without a doubt the worst casino that I have ever played .. Everything that frustrates me they are doing .. my balance at the casino is € 24000 so they can take the 3 thousand and a few euros off that wheel of luck but I want my € 20,000! Simple .. below I will provide all photos of the documents and conversations that I sent it to this corrupt casino .. thanks to you again "

Email from Hugo:

"Ola mais uma vez.. sim eu forneci todos os documentos solicitados... apenas nao forneci o último documento solicitado que seria ter que ir a um notario.. isto porque o casino me enganou com a roda da sorte.. . Eles dizem que teu tenho que pagar 3 mil e poucos euros para sair dessa roda da sorte.. apenas eu nao vou jogar mais! Sao uns ladrões nesse casino.. sem duvida o pior casino que ja alguma vez joguei.. É frustrante tudo o que me estao a fazer.. o meu saldo no casino é 24000€ entao eles podem tirar os 3 mil e poucos euros dessa roda da sorte mas eu quero os meus 20.000€! Simples.. em baixo vou fornecer todas as fotos dos documentos e conversas que eu enviei para esse casino corrupto.. obrigado a voces mais uma vez"

Hugo, I am afraid that without providing notarized documents you won't be able to withdraw your winnings. I would recommend you fully cooperating with the casino and providing all the necessary documents as soon as possible.

And again, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending me emails. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email. 

Dear Hugo,

Has there been any news? Have you provided the required documents? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.