Spinanga Casino - Аккаунт игрока был неожиданно закрыт.

Hello, I deposited 75 euros on Monday, and a few hours later I couldn't log in anymore. I haven't claimed a bonus or anything else. In the live chat, they told me it was an administration decision. I've sent several emails since Monday, requesting a refund. Not a single response yet. I hope someone here can help me.

Hallo, am Montag habe ich 75 Euro eingezahlt, wenige Stunden später konnte ich mich nicht mehr einloggen. Ich habe weder einen Bonus oder sonstiges in Anspruch genommen. Im Livechat sagte man mir, es ist eine Entscheidung der Administration. Ich habe seit Montag mehrere Mails geschickt, damit ich mein Geld zurück erhalte. Nicht eine Antwort bisher. Ich hoffe mir kann hier geholfen werden.

Dear AK1982888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinanga Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Was there any gaming activity? How much was your deposit and the balance remaining on your balance?
• Did you fill out your player's profile with accurate personal information?
• Which payment method have you used for the deposit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I deposited €75 via Funid on Monday and haven't played anything up until then. A few hours later, I tried to log in, but it wouldn't work. No explanation as to what might have happened. Of course, I entered my correct details. Before that, I'd always been able to withdraw without any problems. The account closed overnight. There are €75 in the account. I want the money back.

Hallo, ich habe am Montag via Funid 75 Euro eingezahlt, und nichts bis dahin gespielt. Paar Stunden später wollte ich mich einloggen und es ging nicht mehr. Keine Erklärung was passiert sein soll. Natürlich habe ich meine korrekten Daten eingegeben. Davor habe ich immer problemlos auszahlen können. Von heute auf morgen das Konto zu. Es sind 75 Euro auf dem Konto. Ich möchte das Geld zurückbekommen.

Thanks for the detailed explanation

• Have you received any more specific reply or justification from the casino support since your last post?
• Has the casino refunded your deposit since your last post?
• If there is any more communication between you and the casino to support your complaint, please share it with me at tomas@casino.guru

Hello, I still haven't received my deposit. I just received an email stating that the case is being investigated. I just sent you this email.

Hallo, ich habe meine Einzahlung noch immer nicht erhalten. Lediglich eine Email, dass der Fall untersucht wird. Diese Email habe ich Ihnen gerade geschickt.

Dear AK1982888,

• Did you receive an explanation of the casino's actions or any justification since the 31st of March?
• Did the casino promise you the refund of your deposited funds, or were these funds confiscated?

Please let me know.

Hello, I haven't received any explanation. I feel like they don't even know why my account was closed. The casino has neither promised me a refund nor confiscated my funds.

I have been waiting for 16 days for my deposit to be refunded.

Hallo, ich habe keine Begründung bekommen, ich habe das Gefühl, dass die selber nicht mal wissen, warum mein Konto geschlossen ist. Weder hat das Casino mir die Rückerstattung versprochen noch mein Guthaben konfisziert.

Seit 16 Tagen warte ich mittlerweile, dass mir meine Einzahlung zurückerstattet wird.

Thank you very much, AK1982888, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear AK1982888,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Spinanga Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Spinanga Casino,

Could you please provide a comprehensive explanation of this case, including the reasons behind the closure of the player's account?

Thank you in advance for your response!

Best Regards,

Kubo

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.