SpinBetter Casino - Проблема вывода средств игроком остается нерешенной.

Hi Casino Guru Team,

I just want to complaint against the Spinbetter casino regarding one of my withdrawal. I placed a withdrawal request and I got confirmation on app and email from this casino that my withdrawal is successfully processed and credited to my account. But when I check my account I didn't found that transaction of 200 INR. And the shocking is that after that I put withdrawal of 2000 which I got in my account. Only the 200 INR still not credited. I contacted to their live chat support but they advise me to contact on telegram and email to processing team which they give email id and I sent email to processing team. But since yesterday I didn't get any reply from them and also no response on telegram.

It's not matter of only 200 but scam is scam. These type of casino should be fair and loyal to their customers. I also email to their licencing authority and waiting response from them. And you have given them safety index high, but they are working just opposite of it, a complete scam. Please review and assist.

Thanks

Manish

Dear manishsb, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested this withdrawal?
• Do I understand correctly that you have made at least one successful withdrawal?

Thank you in advance for your reply.

Best regards, 

Kristina

Hi Kristina,

Thankyou for your quick response. Here are the answers of your questions:

1. I requested withdrawal on 2nd November, 2024 and on same day I got update from them that it has been credited successfully but when I checked my bank statement it was not there and till now I haven't received it. However after that there are 2-3 withdrawal request which I placed after that request and they are successfully credited in my bank account.

2. Yes, I have many successful withdrawal with this casino as well. Only this one has problem.

Regards

Manish

Thank you for your reply, manishsb. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear manishsb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

I have not received that amount yet. I can share all the proof including bank statement.

Thanks

Thank you for your reply, manishsb. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear manishsb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Kristina,

Sorry for delay in response.

I have shared all the related information to your email. Due to technical issue I was unable to post here. Please find all the details in your email. Please let me know if there is anything else required.

Regards

Thank you very much, manishsb, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear manishsb,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SpinBetter Casino representative to join this conversation.

Dear SpinBetter Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hello,manishsb

Our support team has provided all the necessary information regarding your payment. The transaction has been successfully processed on our end.

If you have not received the withdrawal, please provide the requested documents, including an updated statement, so we can assist in resolving this matter.

If you have any further questions, feel free to reach out.

Best regards,

SpinBetter Team

Dear manishsb, 

Could you please confirm, if you have received the payment?

Thank you

Hello,

I have not received yet. Although I shared all information to kristina's email last time. To which email I should send this time as I am unable to attach here.

Thanks

Dear SpinBetter Casino,

Can you please send me a proof of the sent transaction to miroslava.d@casino.guru ?

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Mirka

May I know what is happening here. This is 3rd time that you put same message that "If casino fails to respond in the set time frame of 7 days, we will close the complaint as ‘unresolved’ which may negatively affect its rating."

This should be done when the casino did not respond in 1st attempt. Sorry to say but you are giving and extending the timing unnecessary. I am not against that you are extending however you should stay whatever you write.

I afraid again if casino fails to respond within your given time you will again increase the timer for next 7 days.

@Spinbetter team

Your support for payment was extremely poor. How you marked my 200 Rs. Withdrawal successfull even I sent bank proof on telegram and email. And after that the agents never respond. Please improve your service and stop scamming. I registered on your website after saw your review on casino guru but these types of service generally lost the trust.

I am again ready to send all proof whatever is required but please resolve this. 200 Rs. Doesn't matter that much but the trust matters a lot.

Dear manishsb, 

Regrettably, the casino has not provided the requested evidence. As I previously mentioned, this leaves us with no choice but to close your complaint as "unresolved" in our system due to the lack of sufficient evidence from the casino.

I understand this is far from the outcome you were hoping for. However, please note that unresolved complaints do impact the casino's rating, which may encourage them to improve their practices. If the casino chooses to respond at a later time, we will reopen your complaint, and you will be notified promptly via email.

I sincerely apologize that we couldn’t assist you further on this occasion.

Thank you for your understanding.

Best Regards,

Mirka