Spinpirate Casino - Игрок считает, что вывод его средств задерживается.

I would like to make a complaint about spinpirate.com casino.

I won at this casino and went through the kyc and made a withdrawal on 04/14/2023.

Unfortunately, is is still pending to this day.

If you write in the chat you always get one and the same message.

Wrote an email to the finance department, unfortunately still no reply or received any money.

Hiermit möchte ich gerne eine Beschwerde über das spinpirate.com casino erheben.

Ich habe bei diesem casino gewonnen und hab die kyc durchlaufen und habe am 14.04.2023 eine Auszahlung getätigt.

Leider steht is immer noch bis heute auf pending .

Schreibt man im chat bekommt man immer ein und die selbe nachricht .

Email an die finanzabteilung geschrieben leider bis heute keine Antwort noch geld erhalten .

Dear Mellenico80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Mellenico80,

Have you received your withdrawal from the casino yet?

Unfortunately not yet

I contacted the finance department several times via chat and sent an email

Unfortunately until today no payment nor answer received.

Nein leider noch nicht

Habe mich im chat des öfteren gemeldet sowie per Mail an die finanzabteilung gewendet

Leider bis heute keine Auszahlung noch Antwort erhalten.

Thank you very much, Mellenico80, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Spinpirate Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked, we keep on trying.

Hello there,

Thank you Mellenico80 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinpirate Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Spinpirate Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter