Sportaza Casino - Игрок испытывает трудности с выводом своего выигрыша.

Dear ladies and gentlemen,

I applied on 05/04/2022 to withdraw funds from my casino account. The casino's website says it takes up to 3 days. I waited for 6 and there is no answer. All I get from live chat and support is that a request has been made to expedite my payment. At the same time, e-mails and messages are generated automatically. Please help me.

Thank you very much,

Nikola.

Sehr gehrteen Damen und Herren,

Ich habe am 04.05.2022 beantragt, Geld von meinem Casinokonto abzuheben. Auf der Website des Casinos steht, dass es bis zu 3 Tage dauert. Ich habe auf 6 gewartet und es gibt keine Antwort. Alles, was ich vom Live-Chat und vom Support erhalte, ist, dass eine Anfrage gestellt wurde, um meine Zahlung zu beschleunigen. Gleichzeitig werden E-Mails und Nachrichten automatisch generiert. Bitte hilf mir.

Herzlichen Dank,

Nikola.

Dear Tonam,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello Tonam,

Have there been any developments since our last conversation, please? 

Dear Tonam,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.