Sporttyp Casino - Запрос игрока на самоисключение игнорируется.

hello dear guru

Sporttyp casino ,just ignore my request of close account by gambling problem

for several day that let mensages in casino page for contact ,and also email with request for permanent self-exclusion was send

it look this casino not offer responsible gaming

some help from you will be nice

thanks and best regards

JMORE66

Dear JMORE66,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-Exclusion

Alternatively, you may feel you need a longer break from gambling; in that case you can choose to self-exclude for a specific period of time or forever.

Additionally, in case you ask us to close or permanently close your account, we shall also ask you whether or not this is to be interpreted as a self-exclusion request.

Once you begin your Self-Exclusion period, your account will be disabled, you will be excluded from receiving all promotional offers and communications, and you will not be able to deposit or withdraw funds for the period the Self-Exclusion is enabled. Upon expiration of the Self-Exclusion, your account will automatically be re-activated.

Please note, that your request for Self-Exclusion shall be limited only to your

gaming activity on the Website. In case you enjoy services of other entertainment

websites, please contact them directly.

Please contact us only via email to support@sporttyp.com and inform us about your decision to pause your activities at the Website.

Could you please clarify when exactly you informed the casino about your gambling problem for the first time? Do I understand correctly that you still have access to your casino account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

hello,Miss Kristina

I sent you my request to the casino to close my account.

I checked today and it is still open and there is no reaction from the casino in question.

Sincerely

JMORE66

hello,Miss Kristina

Enviei para si o meu pedido junto do casino para o encerramento da conta

hoje verifiquei e continua aberta e não à qualquer reação por parte do casino em questão

Atenciosamente

JMORE66

Thank you very much for your reply, JMORE66. Do I understand correctly that you requested the self-exclusion on January 19 for the first time? Have you tried contacting the casino again since then?

Did you make any deposits after that?

Hi Kristina

I contacted the casino once again through their contact page (they don't offer live chat).

I got no reply

and I haven't made any more deposits

But I inform you that the account is still open

Sincerely

JMORE66

Olá, Kristina

Entrei em contacto com o casino uma vez mais,pela pagina de contacto do casino(eles não oferecem live chat)

Não tive qualquer resposta

e não fiz mais qualquer depósito

Mas informo que a conta continua aberta

Atenciosamente

JMORE66

Thank you very much, JMORE66, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello JMORE66,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Sporttyp Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.  

Thank you in advance.

Respectfully,

Michal

Hello Michal,

Thank you for trying to help, I would just like to inform you that the account is still open and that once again after a new request through the casino page to send messages, I have not received any reply.

Sincerely

JMORE66

Olá Michal,

Obrigado por tentar ajudar,informo apenas que a conta continua aberta e que mais uma vez após nova solicitação pela pagina do casino para envio de mensagens,não recebi qualquer resposta.

Atenciosamente

JMORE66

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,Michal

Thank you for your help, but it seems that this casino doesn't respect anyone, I'm beginning to doubt that you will receive any response from them either.

Best regards

JMORE66

Hello,Michal

Obrigado pela sua ajuda,mas parece que este casino parece não respeitar ninguém ,começo a duvidar que também você vá receber qualquer resposta da parte deles.

Atenciosamente

JMORE66

Dear JMORE66,

I am trying to reach the casino outside of this thread. I will keep you informed.

Dear Michal

Thank you once again for your efforts

For my part, I continue to send an email requesting that my account be closed for responsible gambling (via the casino's messaging page, as the casino still has no live chat).

And as expected, I got no reply.

I think that no matter how much time is given to the Sporttyp casino for them to respond to you, they will not do so.

Yours sincerely

JMORE66

Caro Michal

Mias uma vez obrigado pelo seu esforço

Da minha parte continuo a enviar email com o pedido de encerramento de conta por jogo responsável(através da pagina do casino para envio de mensagens,pois o casino continua sem live chat)

E como esperado não tenho qualquer resposta.

Penso que por tempo que seja dado ao casino Sporttyp para eles vos responderem não o irão fazer

Atenciosamente

JMORE66

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend contacting the Curaçao Gaming Control Board Licensing Authority and submitting a complaint through their official contact form at https://www.gamingcontrolcuracao.org/contact. Please ensure you include the name of the casino's operator in your complaint, as missing this information may result in the complaint being considered inapplicable. The Gaming Authority has more options and tools to assist players. You can find more information on how to properly submit a complaint to the regulator at https://casino.guru/submitting-complaints-to-regulators. Please let me know if you need help with submitting the complaint or if you receive a response from the regulator by emailing me at michal.v@casino.guru. I am sorry I could not be of more help on this occasion.

Regards,

Michal V, Casino Guru