Star Casino IT - Игрок пытается вывести свой выигрыш.

I won some money but I can't make the withdrawal, I can't even contact you. please can you give me an answer how to withdraw my money. thank you

Ho vinto dei soldi ma non riesco a fare il prelievo, non riesco nemmeno a contattarvi. per favore potete darmi una risposta come fare a prelevare i miei soldi. grazie 

Dear Raffaele,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino? 

If I understand it correctly, you didn’t start KYC verification process yet. Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards, 

Petronela

Dear Raffaele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.