StickyWilds Casino - Игрок критикует доступность способов оплаты.

They say they have skrill as withdraw option. But they dont have it. They also say that "Paysafecard can only be used for deposits"

But still they have paysafecard as withdraw option. This casino feels like scam

Dear Teemu,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Did you request for a withdrawal process? If yes, was this your first request, or you have received winnings from this casino in the past? Thank you very much in advance for your reply.

Best regards,

Nick

We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

They say, that they have skrill as withdraw option.

But they dont have it.

So I cant even make withdraw cause skrill isnt there. Even tho they say it in their TOS

Dear Teemu,

Please note, that the payment methods in each casino may differ depending on your country of residence. Isn't there any other withdrawal method which you can use to receive your winnings?

Note, however, that they advertise that Skrill also operates in Finland.

Huomaa kuitenkin että he mainostavat että skrill toimii myös suomessa.

Dear Teemu,

Thank you for providing us with all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Teemu,

I looked at your complaint and will do my best to help you. I would like to invite Stickywilds Casino into this conversation. Please, can you clarify this situation?

Hi Teemu,

Sorry for the late reply here, we only just noticed this complaint. We had some technical frontend issues where the Skrill withdrawal method was not shown for some users. Our tech team has delved into it and it should as of earlier this week be fixed. Please accept our sincere apology for any problems this has led to for you.

However, you still wrongly said that Skrill is not available in Finland, but in Germany, for example.

Despite your terms and conditions for you I linked and took screenshots. Your customer service representatives lied to me. But not in it. No need to play on this page anymore

Kuitenkin silti virheellisesti sanoitte että skrill ei ole tarjolla suomessa, vaan esim saksassa.

Vaikka teidän säännöt ja ehdot teille linkkasin ja otin screenshotit. Teidän asiakaspalvelijat valehteli mulle. Mutta ei siinä. Eipä tarvi tämmösellä sivulla pelata enään

Dear Teemu,

I'll extend timer by 7 days and please let me know when you'll receive your winnings.

Dear Teemu,

is there any progress with your withdrawal request?

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.