Sun Palace Casino - Игрок считает, что вывод его средств задерживается.

Hlo Dear Sir/mam I request a payout from sun place casino but 8 days has been but my payment not receive I request a payout of 31/07/2024 150usdc via btc but still pending I contact them but they are repeat same answer plz help dear sir/mam

All history

07/13/2024, 4:47 AM

Coupon NWY25 requested

07/13/2024, 4:47 AM

Coupon NWY25 redeemed

$25.00

07/13/2024, 5:59 AM

Coupon Reversal Withdrawal Requested

-$984.15

07/13/2024, 5:59 AM

Coupon Reversal Withdrawal Approved!

-$984.15

07/13/2024, 6:34 AM

BitCoins Withdrawal Requested

-$194.00

07/13/2024, 6:45 AM

BitCoins Withdrawal Declined

$194.00

07/14/2024, 12:26 AM

Manager Deposit Requested

$984.15

07/14/2024, 12:26 AM

Manager Deposit Approved!

$984.15

07/14/2024, 1:03 AM

BitCoins Withdrawal Requested

-$180.00

07/14/2024, 1:13 AM

BitCoins Withdrawal Declined

$180.00

07/14/2024, 2:25 AM

CourierChk Withdrawal Requested

-$400.00

07/14/2024, 2:53 AM

BitCoins Withdrawal Requested

-$532.00

07/14/2024, 3:29 AM

BitCoins Withdrawal Declined

$532.00

07/14/2024, 3-30 AM

CourierChk Withdrawal

Declined

$400.00

07/14/2024, 3:32 AM

BitCoins Withdrawal Requested

-$232.00

07/14/2024, 5:06 AM

BitCoins Withdrawal Requested

-$400.00

07/14/2024, 10:11 AM

CourierChk Withdrawal Requested

-$407.00

07/16/2024, 12:51 PM

BitCoins Withdrawal Declined

$232.00

07/16/2024, 12:51 PM

BitCoins Withdrawal Declined

$400.00

07/16/2024, 12:52 PM

CourierChk Withdrawal Declined

$407.00

07/16/2024,

Promo Deduction Withdrawal

-$939.05

07/16/2024, 12:51 PM

BitCoins Withdrawal Declined

$400.00

07/16/2024, 12:52 PM

CourierChk Withdrawal Declined

$407.00

07/16/2024, 12:52 PM

Promo Deduction Withdrawal Requested

-$939.05

07/16/2024, 12:52 PM

Promo Deduction Withdrawal Approved!

-$939.05

07/19/2024, 5:19 AM make deposit

BitCoins Deposit Requested

$25.00

07/31/2024, 2:55 AM deposit credit

BitCoins Deposit Approved!

$25.00

07/31/2024, 4:33 AM make payout

BitCoins Withdrawal Requested

-$150.00

08/02/2024, 8:44 PM

Promo Deduction Withdrawal Requested

-$100.11

08/02/2024, 8:44 PM

Promo Deduction Withdrawal Approved!

Dear khanarslan0918,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

8 days has been my account already verified they speak me you receive payout in 5-7 days

verified

Dear khanarslan0918,

Have you received your withdrawal from the casino yet?

No I not receive my withdrawal still process only but not receive in my wallet see screen shot

Dear sir/mam My payment successfully receive in 15 days yesterday on 14/08/2024 plz close my case and my case has been resolve

Thanku

Dear khanarslan0918,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru