Sunrise Slots Casino - Вывод игрока был отложен.

My withdrawal was approved 12/6. My case has supposedly been escalated several times with no resolution. I just keep being told give it a couple of days or that it will be soon.

Dear lilatsimp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of your withdrawal request with the status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Tomas, I have made a withdrawal from this casino and have received funds. I have received funds from them. I have passed their verification.

Attached is the screenshot.

Thank you,

Lila *****

Dear lilatsimp,

Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hi Tomas, I emailed info from them. Also, here's my chat with them from today.

Thank you very much, lilatsimp, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello lilatsimp,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Sunrise Slots Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which lilatsimp can expect her withdrawal to be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Greetings all,

Apologies for the delay. I had a look and it appears that all that is missing here is a current Bitcoin address. If you could please visit our service department and have that updated lilatsimp I will see what can be done to assist here.

Best wishes,

Nick and Sunrise

Dear Sunrise Slots Casino representative,

thank you for the update. I hope the issue will be resolved in the near future.

Dear lilatsimp,

can you please proceed as required? If you need any help with the process, contact me at martin.l@casino.guru

I just sent my Bitcoin address again. I sent it to payouts@sunriseupdates.com

Thank you,

L*** S*****

I have received a message from the casino that they have uploaded my Bitcoin address and are waiting for confirmation. I'm not sure what the confirmation is of or for. This has been going on for months, and I'm continually assured that payment is coming soon. Yet nothing happens. Any assistance is greatly appreciated

Thank you,

L*** S******

Thank you everyone. I received the $$ minus a $25 service fee. I did find that a bit amusing, since it took my time and almost 4 months to receive payout!!

Thanks again,

L*** S******

Dear lilatsimp,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Martin Lambert

Casino.Guru