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They do not allow withdrawal of my earned money and removed my earnings from the balance for alleged breach of their conditions, which is false.

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No permiten realizar retiro de mi dinero ganado y eliminaron mis ganancias del saldo por supuesto incumplimiento de sus condiciones, lo cual es falso.

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Hello Mauricio,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you received any further explanation regarding this situation? What term has been allegedly breached?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Mauricio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.