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This is the worst online casino site I've seen in a long time. I made a € 15 deposit and didn't even get a welcome bonus of 100% as they promise on their site, the slots have completely without giving any free spins and the money has gone down as much as I can Assure you this was my last deposit on the bad online casino sites

Das ist die schlechteste Online Casino Seite die ich seit langem gesehen habe 15 € erst Einzahlung getätigt und nicht mal wie sie auf ihrer Seite versprechen Willkommensbonus von 100% erhalten die Slots haben komplett ohne einmal jeglicher Freispiele zu geben das Geld so runter gerad hat ich kann Ihnen versichern das war meine letzte Einzahlung auf der schlechten Online Casino Seiten

Dear Vito6,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Could you please advise if you have tried to communicate with the casino a possibility to obtain the Welcome bonus before placing any bets?

Regarding the RTP issue, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Vito6,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.