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I paid 5 euros with mastercard But I made a mistake in filling out the form instead of my name I wrote mastercard.

The money was received but not credited

They say in 7 days they will make the refund.

I ask that they return them to me immediately

Ho versato 5 euro con mastercard Ma ho sbagliato di compilare il modulo al posto del mio nome ho scritto mastercard.

I soldi li hanno ricevuti ma non accreditati

Dicono tra 7 giorni faranno la restituzione.

Io chiedo che mi li restituiscono subito

Dear Omar,

Thank you very much for submitting your complaint. I am sorry to hear about your negative experience. Unfortunately, in this case, the only thing I can recommend to you is to wait until the casino processes the refund. Transactions like this require time and cannot be forced.

We will keep this complaint opened and if there is no development within the given time frame, we will intervene.

Please, keep us updated in case there is anything new. Looking forward to hearing from you.

Best regards,

Kristina

Thanks so much. I await the development of the situation and inform you.

Thanks so much again

Grazie mille. Io aspetto lo sviluppo della situazione e vi informo.

Grazie mille Di nuovo

Thanks so much. Okay, I await the development of the situation and inform you. Thanks so much

Grazie mille. Va bene attendo lo sviluppo della situazione e vi informo. Grazie mille

Thank you very much. Okay, I await the development of the situation and inform you. Thank you

Grazie mille Va bene attendo lo sviluppo della situazione e vi informo. Grazie

Thanks. I have been paid the refund. You can close the case account thanks

Grazie mi è stato pagato il rimborso. Potete chiudere il conto caso grazie

Yes Po kindly close the claim because I got the refund. Thank you

Si Po gentilmente chiudere il reclamo perché ho avuto il rimborso. Grazie

Awesome news, Omar! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.