TotoGaming Casino - Проверка аккаунта игрока задерживается.

The previous casino with the same name closed its operations without paying me 60 euros. For 2 months, I tried to verify my account, sending them new documents every day. Each time, the casino requested a new document.

I see that this casino has the same name and owner.

Can I please ask for help in resolving this issue?

The casino has a very high rating. Is it going to operate the same way as the previous one?

Poprzednie kasyno z taka sama nazwa zamknelo swoja dzialanosc nie wyplacajac mi 60 euro, od 2 miesiecy probowalem weryfikowac swoje konto, codziennie wyslalalem im nowe dokumenty za kazdym razem kasyno chcialo jakis nowy dokuemnt,

Widze ze to kasyno ma taka sama nazwe i własciela,

Czy moge prosic o pomoc w rozwiazaniu tej sprawy ?

Kasyno ma bardzo wysoka ocene, czy zamierze funcjonowac tak samo jak poprzednie ?

Dear kaczka381,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

When was the last time you communicated with the casino regarding your verification?

Are you able to access your casino account?

Please provide me with the specific link to the casino where you are experiencing difficulties.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The casino was fine with me at first, when I sent all the documents the casino confirmed my withdrawal but the funds have not been transferred to my account yet, I have been writing to the casino every day for two weeks but they do not respond to my messages at all

Kasyno na początku mi odpowiadało , gdy wysłałem wszystkie dokumenty kasyno potwierdziło moja wypłatę jednak środki do tej pory nie trafiły na konto , pisze codziennie do kasyna od dwóch tygodni jednak wogole nie odpowiadają na moje wiadomości

I no longer have the strength for these casinos, this is probably the 6th casino that has cheated me out of money, how is it possible that such casinos even exist?

Już brakuje mi siły do tych kasyn , to już bodajże 6 kasyno które mnie oszukało na pieniądze , jak możliwe że takie kasyna wogole istnieją ?

Dear kaczka381,

I apologize for the oversight, but I’ve just noticed that we previously investigated a complaint regarding this same issue. As a result, I must unfortunately reject this complaint, as we generally do not publish multiple complaints for the same matter.

If you have any new evidence or important information that could assist in resolving this issue, please submit a request to reopen your previous complaint, and we’ll do our best to reach out to the casino once again. I kindly ask that you submit only one complaint per issue to avoid confusion.

Thank you very much for your understanding, and I appreciate your cooperation.