True Blue Casino - Выход игрока задерживается.

I have previously made withdrawals, but redid my KYC as requested on the day of the withdrawal.

Its now been five weeks with no payout or contact.

live chat says they are experiencing delays, but refuses to provide assistance.

Hello MacKenna,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take to be processed?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, MacKenna. Could you please clarify if you played with any bonuses? I see that you requested a withdrawal via wire transfer. Did you use the same withdrawal method in the past?

Dear MacKenna,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.