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If you win enuf money to make a withdrawal without making a deposit they ban your IP address

Dear Rob,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to point out, that many No Deposit Bonuses require deposit, in order to request withdrawal. If possible, could you please specify which bonus you redeemed?

Do you receive any message, when you try to access the website, stating that your IP address has been blocked? Could you post a screenshot here?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I hope, we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Rob,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.