VegasLegacy Casino - Активированный бонус игрока исчезает со счета.

Hello. I activated the third bonus at the casino and made a deposit. After a few hours, the money disappeared from my account. A few days later, customer support responded, claiming that the bonus is only valid for 5 days - apparently, I activated the bonus on 01.09.24 and deposited on 01.14.24. According to the casino, it seems like I activated the bonus on the last day of its validity, to be precise, a couple of hours before its expiration. It was impossible to utilize the bonus in this short duration. The casino is not responding to my requests, and I consider these conditions to be fraudulent.

Здравствуйте. Я активировал третий бонус на казино и внёс депозит. Спустя несколько часов деньги со счета пропали. Спустя несколько дней мне поддержка ответила, что бонус действует только 5 дней, типо я активировал бонус 09.01.24 а внёс депозит 14.01.24. получается по мнению казино я активировал бонус в последний день его действия, точнее за пару часов до окончания. Отыграть такой бонус было нереально. Казино на контакт не идёт, а такие условия я считаю мошенничеством.

Dear dxlive86,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with VegasLegacy Casino. I have checked the Welcome Bonus Terms and Conditions, and this is what I found:

3. The welcome bonus consists of 4 parts. The player must make a deposit and wager winnings within 5 days of activating each. He will not receive cash bonuses and free spins for any part of the bonus if the deposit is made after this period. The winnings also become unavailable if the player can't wager them for the specified days. In total, the player has 20 days to activate and wager all parts of the bonus.

I understand your perspective, but it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine what rules apply.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Best regards

Veronika

Where's the gift? I made a deposit, and after a couple of hours I have neither the bonus nor my funds.

А где тут подарок? Я внёс депозит, и спустя пару часов у меня ни бонуса, ни моих средств.

I am sorry but since you activated your bonus 4 days before depositing and you did not finish the wagering requirements on time, there is nothing we can do to help you. The bonus expired and you are not eligible for any winnings. I am sorry.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.