Wager Beat Casino - Выигрыш игрока был аннулирован.

When I applied for withdrawal they claimed I had breached terms and conditions by wagering above the allowed amount. The max bet is 80cents and I know I didn’t wager more than 70cents. I usually only wager the minimum bet but I wanted to see what the tournament thing they were advertising. They are very dishonest and try to deny winnings in any way possible. I was very careful not to wager above the allowed amount because I have been denied winnings before and I was told by this casino that it was because I placed a wager above 80 cents.

Hello Jaspenstell,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wager Beat Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you used any bonus during the tournament? Is it possible to access your betting history in your casino account and forward it to nikolas.b@casino.guru? If it's not available there, could you please request it from the casino?

Looking forward to your answer.

Regards,

Nick

The max bet was less than what I wagered. They make things up in order to not pay.

Can you please provide an evidence of your claim, like a betting history for example?

But I never breached the rules. By their reckoning the max bet is 14cents the minimum bet is 20. Their Ts and Cs are such that it almost impossible not to breach, that’s why I’m super careful. There should be systems in place where you cannot bet more than allowable but that’s how they rip customers off! You can’t change the bet value when you’re using bonus spins so why can you go above when playing normal spins during wagering requirements. They’re unscrupulous!

Hello Jaspenstell,

Can you please forward the requested proof? Are you able to access your betting history?

No, they tell me I’ve breached Ts and Cs but there is nothing in history. I know they are just trying to rip me off.

Dear Jaspenstell,

Please forward the evidences and communication between you and the casino to nikolas.b@casino.guru.

Sorry but your email address doesn’t seem to exist

Please try again to nikolas.b@casino.guru or nikolas.b@guruadmins.com

Dear Jaspenstell,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Thank you

I have sent an email with last exchange with Wagerbeat

Dear Jaspenstell,

I couldn't locate your e-mail. Can you please advise what address did you use to send it from?

jefffshaw64@gmail.com however my Wagerbeat account email is jeffshaw64@hot mail.com. That address wouldn’t allow me to forward correspondence from Wagerbeat

Hello Jaspenstell,

I still wasn't able to find any e-mail from you. Can you please again resend it to nikolas.b@casino.guru and nikolas.b@guruadmins.com too?

Will try a different method if it won't work this time but currently we have no idea where are the e-mails lost.

Dear Jaspenstell,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jaspenstell,

I could locate your e-mail. I would like to ask Wager Beat Casino now to join us and help us resolve the player's issue.

Thank you. However I don’t trust Wager Beat will do the right thing and honour my winnings

Unfortunately,

We haven't receive any respond from the casino yet. I would like to ask them again to join us and help us resolve the issue otherwise we will be forced to close the complaint as unresolved.

The complaint will be closed as the player stopped responding.