Wazamba Casino - Счет игрока заблокирован вместе с выигрышем.

The casino has blocked my access to the site. Inside my account, I have a significant amount of money from winnings in the game "Crazy Coin Flip"—one amount of 1200 and another unpaid amount of 1600.

In total, my account holds approximately 2800€.

Il casino ha bloccato il mio accesso al sito, all interno ho diversi soldi derivanti da vincite al gioco "crazy Coin flip", una da 1200 e una NON pagata da 1600.

sul mio conto sono presenti all incirca 2800€

Dear Luca2803,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• How did you learn about your account being blocked? 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I used the site for a few months and it was blocked at the beginning of 2023 approximately, I tried in every way to contact them but after many requests for documents the result was the blocking of my account for a non-real reason i.e. "number of access attempts exhausted" and then without receiving any response from the site.

No, the winnings were not achieved with bonus balance

Ciao, ho utilizzato il sito per qualche mese e mi è stato bloccato a inizio 2023 indicativamente, ho provato in tutti i modi a contattarli ma dopo tantissime richieste di documenti il risultato è stato il blocco del mio conto per un motivo non reale ossia "numero di tentativi di accesso esauriti" e senza ricevere poi piu alcuna risposta dal sito.

No, le vincite non sono state raggiunte con saldo bonus

Please understand we don't deal with complaints regarding issues that occurred more than a year ago. Could you please clarify if the complaint is in any capacity related to the complaint linked here? https://casino.guru/wazamba-casino-player-s-struggling-to-withdraw-their-1

I confirm!

Confermo!

Thanks for the confirmation.

I apologize but we don't publish complaints regarding the same issue twice. Since it was determined your previous complaint was unjustified I am forced to reject this complaint.

We don't believe you are eligible for winnings achieved by depositing funds that don't belong to you. You should always deposit using a payment method that is in your name exclusively, otherwise you'll face issues withdrawing winnings in any online casino.

Even though we couldn't help you, please do not hesitate to contact us in the future if you run into issues with any online casino.

Best regards,

Tomas

Casino.Guru