Wazamba Casino - Вывод средств игроками задерживается и не обрабатывается.

I have request two withdraws the 20/01/2025 in the Wazamba Casino. Would be supposed to be processed in 3 days, today 29/01/2025 still be in the same status, not reviewed, not processed.

I have tryed several times talk with support but is a chabot, saying:

 "I apologize for the inconvenience caused by the long withdrawal delay. We understand the impact this has had on you and want to assure you that as per checking with the finance department, they have informed me that they are actively working to pay the funds as soon as possible. Your feedback is invaluable, and we appreciate your patience.

I can reassure you, they have been informed once again from my side, and they are working on processing it as soonest."

There is no person to contact, there is several person report these kind of issues with Wazamba.

Dear nelsonestg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good morning,

First of all, thank you for your reply.

The KYC verification process was carried out several weeks ago and was completed successfully.

I'll wait a few more days to see if the withdrawals are processed, if not I'll get back to you.

Thank you

Bom dia,

Antes de mais obrigado pela vossa resposta.

O processo de verificação KYC foi efetuado há várias semanas e foi concluído com sucesso.

Vou aguardar mais alguns dias a ver se são processados os levantamentos, caso não seja volto a contactar.

Obrigado

Thank you very much, nelsonestg, for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear nelsonestg,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Wazamba Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out! 

We are looking into the matter and will provide updates as soon as possible.

Best regards,

Wazamba team

Dear Wazamba Casino,

thank you for the message. Please keep us updated for any new development.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Jana,

We have sent an email to you. We are too waiting for your update. Thank you!

Best regards,

Wazamba team.

Dear Wazamba Casino,

thank you for the message. We have not received any email from your side. Could you please let us know if there is any development and the player nelsonestg has got paid his funds?

Dear nelsonestg,

according to Wazamba Casino, it seems you have cancelled your two withdrawals for $200 in total. However, you have requested a withdrawal for $300, have you received those funds?

Looking forward to your reply

Dear nelsonestg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear nelsonestg,

could you please let us know if there is any development? Were you able to proceed your withdrawals?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.