Winfest Casino - У игрока возникла неопределенная проблема с бонусным выигрышем.

Hello,

before I decided to get in touch here, I already read about Winfest.

It may be that this casino has its own terms and conditions, but these are not enough to embezzle my money.

I asked the casino to show me in a decimated way when I converted and wagered bonus money received on which spin, in which case 100 euros. It is correct that this casino speaks in its bonus conditions of paying out a maximum of 15 real money wagered. In my opinion, the general terms and conditions do not specify when I play with real money and when with bonus money. Did I get the profit with real money or with bonus money? I will sue to the European GH. Not to mention the unjustified embezzlement.

Hallo,

bevor ich mich entschlossen habe, mich hier zu melden, habe ich bereits über Winfest gelesen.

Mag ja sein, daß dieses Casino seine eigenen AGBs hat, nur reichen diese nicht aus, um mein Geld zu unterschlagen.

Ich habe das Casino aufgefordert, mir dezimiert aufzuzeigen, wann ich bei welchem Spin, erhaltenes Bonusgeld, indem Fall 100 Euro, konvertiert-umgesetzt habe. Richtig ist, dass dieses Casino in seinen Bonusbedingungen davon spricht, max 15 mal eingestztes Echtgeld auszuzahlen. In den AGBs fehlt meiner Meinung nach die Karstellung, wann spiele ich mit Echtgeld, und wann mit Bonusgeld. Habe ich den Gewinn mit Echtgeld erziehlt oder mit Bonusgeld. Ich werde bis zum Europäischen GH klagen. Von der ungerechtfertigten Unterschlagung mal ganz abgesehen.

Dear Meiro2011,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Meiro2011,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.