Winnerama Casino - Аккаунт игрока заблокирован.

I managed to complete the wagger of my free spins, I had to make a deposit to withdraw them. When trying to make the deposit I was not allowed, I contacted the Live Chat, after a long time of waiting it tells me to log out and log in again. When I try to log in again my account has been disabled. I have been trying to contact via email for several days but there is no response

Logre completar el wagger de mis free spins.Tenia que realizar un depósito para retirarlos. Al intentar hacer el deposito no se me permitía, me puse en contacto con el Live Chat, tras un largo rato de espera me dice que cierre sesión y vuelva logearme. Al intentar logearme de nuevo mi cuenta ha sido deshabilitada. Llevo varios días intentado contactar vía email pero no hay respuesta

Dear Gomez80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you succeeded in depositing funds into your account? Could you please advise how long ago was your account opened and if you’ve profited from any No deposit bonuses previously?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good

In that casino I had never played free spins, I opened the account on Sunday February 7 and did not make any deposit because when I tried to make it to withdraw the winnings they closed my account.

Thanks for your attention

Buenas

En ese casino nunca había jugado free spins,abrí la cuenta el Domingo 7 de Febrero y no hice ningún deposito porque cuando intenté realizarlo para poder retirar las ganancias me cerraron la cuenta.

Gracias por la atención

Thank you very much, Gomez80, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Gomez80,

I looked at your complaint and will do my best to help you. I would like to invite Winnerama Casino into this conversation. Casino, can you please specify why did you block player's account?

Hello,

We hope this message finds you well!

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Winnerama has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Winnerama may block regular or tournament play and/or prize distribution.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Winnerama Casino

At Winnerama Casino I only have one account in my name.

You can provide me with the details of the supposed other account because I am not aware that it exists.

I have tried to contact your support email with no response.

En Casino Winnerama solo tengo una cuenta a mi nombre.

Me pueden facilitar los datos de la supuesta otra cuenta porque no tengo constancia de que exista.

He intentado contactar a su correo de soporte sin respuesta.

Dear Casino,

please send me evidence that player have multiple accounts to my email: viliam.v@casino.guru.

Dear Gomez80,

Casino provided me relevant evidence which confirms that you had multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.