WinningRoom Casino - Игрок пытается вывести свой выигрыш.

Winnigroom puts me off day after day with any excuses that would contact me, the payout would never be initiated, winnigroom simply keeps the money contact by phone is not possible because there is no phone number for this casino, I've been trying to get my winnings for months, I hope that winnigroomcasino will be banned because this casino is not honest in my opinion and is purposely retaining people's profits, please blacklist this casino so that this casino is banned and can no longer operate, it is impossible what This casino does, the support or the finance department does not exist in the live chat, the alleged employees from the finance department write

Please put this casino on the BLACK LIST where it belongs

Winnigroom vertröstet mich Tag für Tag mit irgendwelchen ausreden die würden sich melden die Auszahlung würde nie veranlasst, winnigroom behält einfach das Geld ein eine telefonische Kontaktaufnahme ist nicht möglich da es keine Telefonnummer von diesen Casino gibt, seid Monaten versuche ich vergebens mein Gewinn zu bekommen, ich hoffe dass winnigroomcasino gesperrt wird da dieses Casino meiner Meinung nach nicht ehrlich ist und hier absichtlich Gewinn Gelder der Leute einbehält, setzt bitte dieses Casino auf die schwarze Liste, so dass dieses Casino gesperrt wird und kein betrieb mehr aufnehmen kann, es ist unmöglich was dieses Casino macht, der Support bzw die Finanzabteilung gibt es garnicht im Live Chat schreiben die angeblichen Mitarbeiter von der Finanzabteilung

Bitte setzt dieses Casino auf die SCHWARZE LISTE da wo es hingehört

Dear Stefanie,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was it your first withdrawal request in this casino or you’ve received payments before? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled for any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Account is verified, ie winnigroom has received all necessary documents from me. This is my first requested payout at the internet casino Winnigroom, I do not know more detailed information why the payout of the winnings is so and how long.

Winnigroom tells me every day that the finance department is working on my payout and gets in touch.

Konto ist verifiziert d.h winnigroom hat alle nötigen Unterlagen Dokumente von mir gesendet bekommen. Dies ist meine erste beantragte Auszahlung bei dem Internetcasino Winnigroom, genauere Informationen weshalb sich die Auszahlung des Gewinns so und die Länge zieht weiß ich nicht.

Winnigroom sagt mir jeden Tag das die Finanzabteilung an der Auszahlung von mir arbeitet und sich meldet.

Thank you very much, Stefanie, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Stefanie,

I looked at your case and understand your situation. I will contact the casino and see if I can help. I would like to invite WinningRoom Casino to this conversation to participate in the resolution of the complaint.

We would like to ask the WinningRoom Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Stefanie,

I tried to get in touch with the casino repeatedly by Skype and by email but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Malta Gaming Authority (https://www.mga.org.mt/support/online-gaming-support/) and submit a complaint to them. It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling the form or how the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help. 

Best regards,

Peter