Winorama Casino - Игрок испытывает трудности с выводом своего выигрыша.

Good afternoon, I got to an online casino or another scam I don’t even know, and I had problems with the withdrawal of money there are some rules that I requested through the support service and didn’t receive any response through e-mail, so I don’t have to pay via card and with the conclusion pipets problems how to solve this problem

Добрый день я попал на онлайн казино или очередной лохотрон я даже не знаю и у меня возникли проблемы с выводом денег там какие-то правило которые я запросил через службу поддержки и через электронную почту так и не получил никакого ответа тоести оплачивать через карточку то проблем нету а с выводом пипец проблемы как решить эту проблему

Dear Vadimasu,

Thank you for submitting your complaint. I’m very sorry to hear about your withdrawal problem. Please could you answer a few questions, so I can fully understand what the issue is? Did you complete the KYC (Know Your Customer) process successfully? Was this your first request for a withdrawal, or you have received winnings from this casino in the past? Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Vadimasu,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.