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the casino claims my payout on 3/19. Having sent to my ecopayz account, however, nothing ever reached my ecopayz account.

I have sent the casino a transaction overview from the ecopayz account for the period in question of the payout so that I can prove that no money has arrived.

the casino responded:

Hello jörg l ***

Like we told you, the withdraw was approved and sent on 19/03 to you, I would advise you to contact your bank to see what happened in this situation.

Regardless, we are here to help you and if after you contacted your bank about this transaction, please come to us on chat to see what we can do to help.

Best regards

Jack

now i wonder why i should contact my bank if the payment was made with ecopayz.

The payment was made with ecopayz and not with bank transfer, so my bank cannot help me

I wrote that back and since then I haven't received an answer.

das casino behauptet meine auszahlung am 19.3. auf mein ecopayz konto gesendet zu haben allerdings ist nie etwas auf mein ecopayz konto angekommen.

ich habe dem casino eine transkationsübersicht vom ecopayz konto für den fraglichen zeitraum der auszahlung gesendet so das ich beweisen kann das kein geld angekommen ist.

das casino hat geantwortet:

Hello jörg l***

Like we told you, the withdraw was approved and sent on 19/03 to you, I would advise you to contact your bank to see what happened in this situation.

Regardless, we are here to help you and if after you contacted your bank about this transaction, please come to us on chat to see what we can do to help.

Best Regards

Jack

jetzt frage ich mich warum ich meine bank kontaktieren soll wenn die auszahlung doch mit ecopayz war.

die auszahlung erfolgte ja mit ecopayz und nicht mit bank transfer,meine bank kann mir also nicht helfen

das habe ich auch so zurückgeschrieben und seitdem erhalte ich keine antwort mehr.

Dear fowi30,

Thank you very much for submitting your complaint and forwarding the relevant screenshot and communication. I’m sorry to hear about your delayed withdrawal.

Could you please advise if you have received any transaction tracking number or a receipt from the casino that would confirm the transaction? Did you use the same payment method to withdraw your winnings as the one that has been used to deposit funds into your account? Have you received any payments from this casino in the past?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I received my winnings today on my ecopayz account, thank you very much

habe meinen gewinn heute erhalten auf mein ecopayz konto vielen dank

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, fowi30, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru