Yabby Casino - Вывод выигрыша игрока задерживается.

Hello,

I deposited at the casino with the 200% bonus.

It says that you have to wager 1x before you can pay out.

I have done this but they still refuse to pay out for no reason.

As can be seen in the pictures, the "Bonus Balance" is $0.00

Of course I had no choice but to play and I lost everything they refused to pay out + my depositor didn't give me back either.

I just don't see this and would like my deposit worth around €50 back

Hallo,

Ich habe in dem Casino eingezahlt mit dem 200% Bonus.

Dort stand das man 1x wagern muss bevor man auszahlen kann.

Dies habe ich gemacht aber sie verweigern dennoch die Auszahlung ohne grund.

Wie bei den Bildern zu sehen ist steht bei der "Bonus Balance" 0.00$

Natürlich blieb mir keine andere wahl als zu spielen und ich habe alles verloren das sie die Auszahlung verweigert haben + Mein Depoist mir auch nicht mehr zurück gegeben haben.

Ich sehe dies einfach nicht ein und möchte meine Einzahlung im wert von 50€ ungefähr wieder zurück haben

Dear domeknei,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear domeknei,

Have you received your withdrawal from the casino yet?

Dear domeknei,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.