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I won a total of 800 euros. Neither bonus nor free spins accepted. So 800 is the absolute net profit.

Emails are then only answered sporadically. But without content. There is no automatic confirmation of receipt. The customer is put off day by day by the chat staff. It should somehow convey to the customer that they will be taken care of. The same saying every day: 3 working days! However, nothing is promised. If you usually find reviews about zetcasino online, you will unfortunately come across very negative reviews. Most players are put off for weeks, withdrawals are canceled and their accounts are simply closed. The money is gone! I also feel like I've been caught up in this scam and my money is being spent somewhere in the Caribbean. I do not have the feeling that I can get my winnings without being asked and if I am lucky, then only under very questionable and protracted circumstances. I need your help.

Ich habe insgesamt 800 Euro gewonnen. Weder Bonus noch Freispiele angenommen. Also 800 ist der absolute Reingewinn.

Emails werden wenn dann nur sporadisch beantwortet. Allerdings ohne Inhalt. Automatische Eingangsbestätigung erfolgt nicht. Der Kunde wird Tag für Tag vertröstet von den Chatmitarbeitern. Es soll dem Kunden irgendwie vermittelt werden, dass sich gekümmert wird. Tag für Tag der gleiche Spruch: 3 Werktage! Es wird allerdings nichts zugesagt. Wer Bewertungen im Netz über zetcasino in der Regel findet, wird leider auf sehr negative Bewertungen stoßen. Die meisten Spieler werden wochenlang vertröstet, Auszahlungen storniert und die Konten einfach geschlossen. Das Geld ist weg! Ich habe genauso das Gefühl, dass ich diesem Betrug aufgesessen bin und mein Geld irgendwo in der Karibik ausgegeben wird. Ich habe nicht das Gefühl, dass ich unaufgefordert an meinen Gewinn komme und wenn ich doch Glück habe, dann nur unter sehr fragwürdigen und langwierigen Umständen. Ich brauche Ihre Hilfestellung.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested and which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

Thank you for your quick processing and assistance in the above matter. Although the provider never contacted me in the form of an email, fortunately something did happen. In the meantime, the full amount has been made available to me. So I thank you again. So the provider can now be rated as good. The matter is settled. Thanks!

Hallo,

vielen Dank für ihre schnelle Bearbeitung und Hilfestellung in der obigen Angelegenheit. Obwohl der Anbieter sich niemals in Form einer Email bei mir gemeldet hat, hat sich erfreulicherweise dann doch etwas getan. Mir wurde zwischenzeitlich der komplette Betrag zur Verfügung gestellt. Somit bedanke ich mich noch einmal. Also ist der Anbieter mittlerweile als gut zu bewerten. Die Angelegenheit hat sich erledigt. Danke!

Great news. As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, A., for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru