ZoloBet Casino - Игрок запрашивает возврат средств из-за ошибки казино.

In live support, I was informed that the cash and bonus were separate, but when I actually played, they were combined into a single unit.

The casino has acknowledged the mistake, so I am requesting a full refund of 700 euros.

ライブサポートではキャッシュとボーナス別々の分離型と言われたのに

実際プレイしたらキャッシュとボーナスの一体型だった

カジノ側も間違いを認めているので全額700ユーロ返金を求めます

Hello hirokann0525,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ZoloBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you claim?
• Did you finish the wagering requirement?
• Why is it an issue regarding which balance was used first?

Looking forward to your answer.

Regards,

Nick

Can you please let me know if your account has already been verified and if so, since when exactly?

KYC is still

What bonus did you claim?

Welcome Deposit Bonus

Have you met the wagering requirements?

no

I heard that cash play will go back to cash wallet.

All-in success at baccarat

Why does it matter which balance was used first?

Cash winnings were added to your Bonus Wallet

There was a lot of back and forth.

Finally, Baccarat is a real money wallet

He started saying things that didn't make sense, like slots would be added to your bonus balance.

Also, the 100bit dice I played is not a slot.

あなたのアカウントがすでに確認されているかどうか、また確認されている場合は正確にいつから確認されているかを教えていただけますか?

Kycはまだ

どのようなボーナスを請求しましたか?

ウェルカム入金ボーナス

賭け条件は達成しましたか?

いいえ

キャッシュのプレイはキャッシュウォレットに戻ると聞いていたので

バカラでオールイン成功

どの残高が最初に使用されたかが問題になるのはなぜですか?

キャッシュの勝利金がボーナスウォレットに加算されたため

色々やり取りしたが

最後はバカラはリアルマネーウォレット

スロットはボーナス残高に加算されるなど意味不明な事を言い出した

また私がプレイした　100bit diceはスロットではない

The game is all-in baccarat

100bit dice, 10 dollar pets dozens of times (amount unclear)

プレー内容はバカラオールイン

100bit dice 10ドルペットを数十回(金額は曖昧)



At first, he admitted to making a mistake in the chat.

Next time, it's the translator's fault

Next slots will be added to your bonus wallet 💦💦

I don't understand

初めはチャットの間違いを認めた

次は翻訳機のせい

次は　スロットはボーナスウォレットに加算💦💦

意味が分からない

Dear hirokann0525,

In essence, it does not make a significant difference which balance—real money or bonus funds—is used first. Until the wagering requirements for the bonus are fulfilled, the bonus rules will still apply, even if real money is used during gameplay.

Some casinos stipulate that real money is used first, while others prioritize bonus funds, but the outcome remains the same in either case.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,

Nick