1win Casino - Игрок пытается вывести свой выигрыш.

I've been trying to redeem the 250e, for a while and don't seem to be coming back in any way. I have also tried smaller sums of money but failed and I have tried sms way and Visa.

Olen yrittänyt lunastaa 250e, jonkin aikaa eikä näytä tulevan takaisin päin mitenkään. Olen myös yrittänyt pienempiä raha summia, mutta ei onnistu ja olen yrittänyt sms tavalla ja visalla.

Dear Oskari,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Oskari,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.