20Bet Casino - Аккаунт игрока заблокирован.

Yesterday I made a deposit on the 20bet platform, after a few plays I got a multiplier profit... With normal bets, in which I covered most of the roulette wheel, and I would leave only 7 numbers uncovered. Well, when I gave a Green, I went to make the withdrawal and they blocked my access to the account, and forbade me to play again. I would like an answer as I have only made honest genuine bets. What are they doing, here in Brazil and called STEALING, they are really stealing000

Ontem fiz um depósito na plataforma 20bet , depois de algumas jogadas obtive um lucro de multiplicador... Com apostas normais , nas quais eu cobria maior parte da roleta , e deixaria apenas 7 números descobertos. Bom, quando eu dei um Green , fui para fazer o saque e eles bloquearam meu acesso a conta , e me proibiram de jogar novamente. Gostaria de uma resposta , pois fiz apenas apostas genuínas honestas. Oque estão fazendo , aqui no Brasil e chamado de R-O-U-B-O, estão rouband000 mesmo

Dear nomeemmanoel3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (was it roulette only)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear nomeemmanoel3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.