AMPM Casino - Выигрыши игрока конфискованы.

I wanted to file a complaint against Amp Casino because I made a deposit of 190 PLN for the bonus, I made the required turnover, I won an amount of 3199 PLN and that was all I had to withdraw, the casino accused me of exceeding the max bet when I played with real funds and the bonus funds were invisible and untouched, and with the bonus it did not write that on real funds we require a max bet of 12 PLN. Only the deposit of 190 PLN was returned to me and the amount of 3009 PLN was confiscated, please help me solve this matter, best regards

Hello Tomikaro1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you bet above 12PLN before finishing the wagering requirements or after?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

during the turnover the account is not fully verified because I was not asked to do so.

Hello Tomikaro1234,

How many bets were over 12PLN?

Would it be possible to forward the full betting history to nikolas.b@casino.guru?

If you did bet over the maximum allowed limit, the casino has right to confiscate any winnings generated while your bonus was active.

Regards,

Nick

Dear Tomikaro1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.