Betsolino Casino - Вывод средств игроком задерживается, ответа нет.

Hello,

I need help with a problem I'm having with Betsolino Casino. I requested a withdrawal of a total of 220 euros on 2024-12-17, but I still haven't received any money.

I've sent about 20 emails to the casino, but they haven't replied at all. It's now been 8 days without any response or approval of my withdrawal, which I find completely unacceptable.

Has anyone else had similar issues with Betsolino? Is there anything I can do to get my money, or is it best to contact an authority or regulatory body?

Grateful for any help and advice!

Hej,

Jag behöver hjälp med ett problem jag har med Betsolino Casino. Jag begärde ett uttag på totalt 220 euro den 2024-12-17, men hittills har jag inte fått några pengar.

Jag har skickat ungefär 20 mejl till casinot, men de svarar inte alls. Det har nu gått 8 dagar utan något svar eller godkännande av mitt uttag, vilket jag tycker är helt oacceptabelt.

Är det någon annan som har haft liknande problem med Betsolino? Finns det något jag kan göra för att få mina pengar, eller är det bäst att kontakta någon myndighet eller tillsynsorgan?

Tacksam för all hjälp och råd!

Hello winnerdude,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betsolino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Can you let me know if your account is already verified and if so then when exactly?

I have not received any request for KYC, I have been waiting for it but have not received a response from the casino.

Did you collect your winnings with real money or did you use a bonus?

I deposited money but there was a delay, finally got my money in the account after a long time, got an email that the money was now available, but after I read that it is a bad casino, I want to withdraw it or get a refund.

When did you last talk to the casino and what was it about?

I asked about my withdrawal, never get an answer.

Kan du meddela om ditt konto redan är verifierat och om ja, sedan när exakt?

jag har ej fått någon begäran om KYC, jag har väntar på det men får inget svar ifrån casinot.

Samlade du dina vinster med riktiga pengar eller använde du en bonus?

Jag satte in pengar men det blev en fördröjning, fick tillslut mina pengar på kontot efter en lång tid, fick mail om att pengarna nu fanns tillgängliga, men efter att jag läst att det är ett dåligt casino så vill jag ta ut dom eller få en återbetalning.

När pratade du med casinot senast och vad handlade det om?

Jag frågade om mitt uttag, får aldrig svar.

Hello, still no withdraw accepted. This is insanely bad..

Thank you winnerdude for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi winnerdude,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply. In the meantime, please specify if I understood it correctly, that you haven't made any bets nor wagered your deposited amount at least once.

Dear Betsolino Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when he can expect it to be processed from your side?

I'm looking forward to hearing from you. If you have any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thanks! As you can see here, it is still pending. Nothing happens and Betsolino does not respond to any emails at all. I have deposited money and played there, however, there was a delay with the deposits which meant that I received them now. With that in mind, I wanted to withdraw the money because I don't play casino anymore, no matter what, betsolino seems to be a scam casino that doesn't respond to its customers, either by email or in their chat that doesn't work.

From what I have read in other posts, this is a casino without a license and that there is a large linkedin post about them being an illegal operator:

https://www.linkedin.com/pulse/betsolinocom-illegal-online-casino-website-operated-uk-based-schmitt-4vb6f/

Tack! Som du ser här, står fortfarande pending. Ingenting händer och Betsolino svarar inte på några mail alls. Jag har satt in pengar och spelat där, var dock en fördröjning med insättningarna vilket gjorde att jag fick dom nu. Med tanke på det så ville jag ta ut pengarna eftersom att jag ej spelar casino längre, oavsett vad så verkar betsolino vara ett lurendrejeri-casino som ej svarar sina kunder, varken på mail eller i deras chatt som ej funkar.

Vad jag har läst i andra inlägg så är detta ett casino utan licens samt att det finns ett stort linkedin-inlägg om att dom är en olaglig aktör:

https://www.linkedin.com/pulse/betsolinocom-illegal-online-casino-website-operated-uk-based-schmitt-4vb6f/

Thank you for clarifying this, winnerdude. I hope we'll hear from a casino representative soon and they will explain what is going on with your withdrawal requests.

My withdraw has been pending since 2024-12-17 11:58. Is this acceptable? Still Casino.guru are promoting this casino, it should be blacklisted for a long time ago, the only reason i played on this casino is because of casino.guru advertisement of this casino.



Dear winnerdude, if you had indeed checked the review on this casino (https://casino.guru/betsolino-casino-review) you would have come across the following information, which I wouldn't describe as "promoting":

All of that, together with other factors considered in our review, has resulted in Betsolino Casino having a Safety Index of 3.3, which is a Very low value. We strongly recommend players to stay away from this casino and look for one with a higher Safety Index.

I understand that, but i really hope they will pay out my money, it’s been too long now.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear winnerdude, I have tried to contact the casino but there has been no response from it. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia