Betunlim Casino - Вывод средств игрока задерживается.

I need to know if the platform

BETUNLIM really pays out. I sent my document in the morning and haven't received anything yet.

Preciso saber se a plataforma 

BETUNLIM realmente paga mandei o meu documento pela manhã até agora nada

Dear luanaliderr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good morning tomas can you help me? At BETUNLIM casino I need to remove the documentation so far it's under review I don't understand this they send a bonus every hour to see if the person plays and I don't want to play because I really need the money

I've already lost 2,000 with this delay they let me deposit but not withdraw from my account 7

It's absurd, it's like they're trying to make you lose

Bom dia tomas você consegue me ajudar? No BETUNLIM casino preciso retirar a documentação até agora está em revisão não entendo isso eles toda hr manda um bônus pra ver se a pessoa joga e eu não quero jogar pq estou precisando muito do dinheiro

Já perdi 2 000 com essa demora eles deixa depositar mas sacar não minha conta 7

Absurdo parece que é pra pessoa perde

The superboss I thought would be difficult to withdraw, their verification is quick and easy this BETUNLIM with these 14 days complicates people

O superboss eu achei até que ia ser difícil o saque a verificação deles são rápida e fácil esse BETUNLIM com esses 14 dias complica as pessoas

Dear luanaliderr,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Summary I asked for a document again I sent it I asked for a selfie I sent it I rejected it I lost 6,000 I couldn't get .10 cents out of it

Resumo pedio documento novamente mandei pediu selfe mandei rejeitou perdi 6.000 não conseguir tirar .10 centavos

Dear luanaliderr,

Do I understand it correctly that you have lost all your balance?

Awaiting your response.

Regards,

Nick

Yes, all of it

And to this day he only asks for ID and rejects it

Sim todo

E até hj só faz pedir o RG e rejeita

Dear luanaliderr,

Unfortunately, as you have lost your balance there isn't much we can do in relation to the initial issue.

If the casino is keep requesting some documents, they must have been provided in wrong format/quality. I would advise to finish the verification process before you would plan to deposit again into the casino.

Is there anything else we could assist you with?

Regards,

Nick

Dear luanaliderr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.