FatPirate Casino - Аккаунт игрока был закрыт.

Hello,

I created an account a few days ago,

Deposited 38€ in USDT and requested a withdrawal.

When I tried to log in today, this picture arrived (attached).

Everything was implemented correctly. No bonus approved.

I will share with you further evidence.

Best regards

Alex G***

Hallo,

ich habe vor paar Tagen ein Konto erstellt,

38€ in USDT eingezahlt und eine Abhebung beantragt.

Als ich mich heute anmelden wollte, kam dieses Bild an(im Anhang).

Alles wurde richtig umgesetzt. Kein Bonus genehmight.

Ich werde mit Ihnen weitere Beweise teilen.

Mit freundlichen Grüßen

Alex G***

Dear alexgensel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that you currently have €204 (dispute value) in your casino account?
• Could you please advise if you provided any documents to verify your identity?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina,

thank you for taking care of the case.

- I mainly played the First Person XXX Roulette from Evolution. This is not live roulette.

Yes, exactly, I just checked and it's about a 204€ withdrawal.

No confirmation documents were requested.

I couldn't "abuse" the system or anything like that. It was actually this single player roulette

Best regards

Alex G

Hallo Kristina,

danke, dass du dich um den Fall kümmerst.

- Ich habe hauptsächlich das First Person XXX Roulette gespielt von Evolution. Das ist kein live roulette.

Ja genau ich habe gerade nachgeschaut und es geht um 204€ Abhebung.

Dokumente zur Bestätigung wurden nicht angefordert.

Ich könnte das System nicht "abusen" oder so in der Art. Es war tatsächlich dieses Einzelspieler Roulette

Viele Grüße

Alex G

Hello, i have recieved my withdrawal. But my account is still pending somehow

Dear alexgensel,

Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. If the casino paid out all the winnings and no active balance has been withheld, I’m afraid, there’s not much more we can do for you. 

Since you received the withdrawal, we'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru