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On December 17, I made two withdrawals for the amount of 600 soles and another for 700 soles ... I received an email on December 17 from the finance department indicating that my withdrawal was proceeding correctly ... They indicated that after 3 days they would make the deposit to my Visa account in effect but I observe that it is still pending ... I have written and they tell me that there is no system to verify ... They tell me again to wait 3 more days and other times just wait and wait ... And now they just tell me that there is no system ... Because it takes so long to make a deposit to the account

El día 17 de diciembre realicé dos retiros por el monto de 600 soles y otro de 700 soles... Me llegó un correo el mismo 17 de diciembre del departamento de finanzas indicándome que mi retiro procedía de manera correcta... Por el chat me indicaron que luego de 3 días me harían en efecto el depósito a mi cuenta Visa pero observo que sigue saliendo pendiente... He escrito y me dicen que no hay sistema para verificar... Vuelven a decirme que espere 3 días más y otras veces que solo espere y espere... Y ahora ya solo me dicen que no hay sistema... Porque demoran tanto en realizar un depósito a la cuenta

Hello silviasantosn,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with FEZbet Casomp. Allow me to ask you a few question before we would move forward.

Is this your first ever withdrawal request in the casino? When exactly did you try to withdrawal? Is your account already verified? Do you have any balance at the moment in the casino? Did you use any

Please note that if it's your first withdrawal, it might take up to 14 days after you verify yourself to process the withdrawal.

Also please forward any relevant proof or screenshots to nikolas.b@casino.guru.

Regards,

Nick

If it is the first time that I make withdrawals ... There are two withdrawal amounts, the first of 600 soles and the second of 700 soles, both on the same December 17 of this year ... When I wanted to withdraw I had to first re-deposit so that it goes directly to my Visa account ... Since the first deposits were through another channel that was not visa ... At the time of making the withdrawal I received the email from the financial department of fezbet indicating that everything was being processed correct way ... I have not been asked for any verification so far and through the internal chat they have told me that everything is correct with my account but just wait

Si es la primera vez que realizo retiros... Son dos montos de retiro el primero de 600 soles y el segundo de 700 soles, los dos el mismo 17 de diciembre del presente año... Cuando quise retirar tuve primero que volver a depositar para que vaya directamente a mi cuenta Visa... Ya que los primeros depositos fueron por otro canal que no fue visa.... Al momento de realizar el retiro me llegó el correo del departamento financiero de fezbet indicando que todo se estaba procesando de manera correcta... No me han pedido ninguna verificación hasta el momento y por el chat interno me han dicho que todo está correcto con mi cuenta pero solo espere

Thank you silviasantosn for all the information. I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Silvia,

I will take care of your complaint from now on. I'd like to invite representatives of FEZbet Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the withdrawal issue.  

And I don't know exactly what happened but they sent me an email indicating that my payment was being rejected ... They returned the amount of 1300 soles without any further explanation ... For this I had recharged and betting now I have two withdrawals of 3500 and 3000 soles, that is, 6500 soles ... I hope the payment method will not be rejected now since I had to add other of my cards

Y exactamente no sé que pasó pero me mandaron un correo indicando que mi pago estaba siendo rechazado... Regresaron el monto de 1300 soles sin ninguna explicación más... Para esto yo había vuelto a recargar y apostando ahora tengo dos retiros de 3500 y 3000 soles osea 6500 soles... Ojalá no me rechazen ahora el método de pago ya que tuve que agregar otras de mis tarjetas

Dear All,

Thank you for reaching out.

First of all, we would like to apologise for the inconveniences the client faced while withdrawing their winnings. We always do our best to accommodate our clients with the payment method of their choice, however, sometimes we face issues that are outside of our control.

Unfortunately, the withdrawal requests were rejected by the payment provider. We will not be able to use the chosen payment method to process the payments. We kindly ask the client to use another method. We have contacted the client via email with our suggestion.

We hope the above clarifies the situation and we will look forward to hearing back from the client.

Sincerely,

Fezbet

Again they reject the withdrawal method ... How easy if they accept deposits with VISA but for withdrawal they make a whole world ... Again they reject other of my VISAS cards so what method is effective to be able to withdraw?

Nuevamente rechazan el método de retiro... Que fácil si aceptan los depósitos con VISA pero para retiro se hacen todo un mundo... Nuevamente rechazan otras de mis tarjetas VISAS entonces que método es efectivo para poder retirar?

Hello all,

I apologize for the late reply. Thanks to Fezbet casino for your reply. I am very sorry Silvia, but international payments can be tricky. Unfortunately, in some countries, some payment methods are simply not accepted in both directions. Although we prefer it the casinos use players' using their preferred payment method on cash out, sometimes it is not possible.

My advice is to strongly consider the alternative proposed by the casino. I am optimistic that after a working payment method solution is found you will be paid out. Please let us know what you decide.

I had to create an Astropay account ... I deposited an amount and started to play again and finally made two withdrawals ... One of 100 soles and another of 5000 soles ... I will wait for the withdrawal to take effect ... Still they don't answer me at all

Tuve que crear una cuenta de Astropay... Deposité un monto y me puse a jugar nuevamente para finalmente hice dos retiros... Uno de 100 soles y otro de 5000 soles... Esperaré que pueda hacerse efecto el retiro... Aun no me responden nada

Thanks for the update, Silvia.

Let us know when you withdraw or in case you need more assistance.

Good afternoon ... I would like to know ... I have created my account in Astropay and I am waiting for the confirmation of my withdrawal ... Which I made on January 4 ... But it still has not arrived ... Two amounts one faith 100 and another 5000 soles

Buenas tardes... Quisiera saber... He creado mi cuenta en Astropay y estoy esperando la confirmación de mi retiro... El cual realicé el 4 de enero... Pero aún no llega... Dos montos uno fe 100 y otro de 5000 soles

Hello Silvia,

do you have any news? Are your withdrawal requests still pending? Much appreciated.

Being today January 12, 2022 and having changed several withdrawal methods (first visa ... then another visa card and finally Astropay) so far my requests have not been resolved

It will already be 1 month since I tried to withdraw money the first time (12.17.2021)

Siendo hoy 12 de enero del 2022 y habiendo cambiado varios métodos de retiro (primero visa... Luego otra tarjeta visa y por último Astropay) hasta ahora no han sido resueltas mis solicitudes

Ya se va cumplir 1 mes desde que intenté retirar dinero la primera vez (17.12.2021)

Hello all,

I would like to ask FezBet Casino if Silvia's current payment method (Astropay) proved to be suitable for withdrawals? When can she expect the withdrawal to be processed?

Hello good day

Of all the earnings I could only withdraw 100 soles for Astropay ... The truth is that I was bored with being requesting payments because if they easily accept a visa for deposit ... But never for withdrawal ... I dedicated myself to gambling all the money I had spent because it also bounced the 5000 soles ... I had to create Another account in neteller to see if I can at least withdraw 1000 because the rest I give up for lost, unfortunately I have almost a month claiming prizes and I get tired of looking for alternatives ... Yesterday I made two withdrawals one of 100 for astropay and another of 1000 for neteller ... In 10 days I have the answer because they take too long in their financial process

I have also played international casinos and have never had this difficulty

Hola buenos días

De todo lo ganado solo pude retirar 100 soles por Astropay.. . La verdad ya me aburrí se estar solicitando pagos porque si fácilmente aceptan visa para depósito... Pero nunca para retiro... Me dediqué a apostar todo el dinero que tenia gastado porque también me rebotó los 5000 soles... He tenido que crear otra cuenta en neteller a ver si al menos puedo retirar 1000 porque lo demás lo doy por perdido lamentablemente tengo casi un mes reclamando premios y me canso de buscar alternativas... Ayer hice dos retiros uno de 100 por astropay y otro de 1000 por neteller... En 10 dias tengo la respuesta porque demoran demasiado en su proceso financiero

He jugado también casinos internacionales y nunca he tenido esta dificultad

Dear Team,

One of the player’s withdrawal requests via AstroPay was successful. However, another one was rejected by the provider due to a technical issue. We have contacted the player and asked them to request it again and we are currently working on the new requests. As client stated, there is one request via AstroPay and another via Neteller. We have both payments planned to be processed soon and we are optimistic it will be finalised on the provider’s side as well. We will keep the client updated.

As mentioned, sometimes we face issues with payments that are outside of our control. We appreciate client’s patience and cooperation during this process and we will do our best to finilize the withdrawals in the nearest time.

Please let us know if there are any questions.

Sincerely,

Fezbet

Dear... I recommend Neteller to withdraw money from Fezbet... It is a faster method and without much bureaucracy... Thank you the amount of 1000 and 100 have finally been withdrawn

Estimados... Recomiendo Neteller para retirar dinero de Fezbet... Es un método más rápido y sin mucha burocracia... Gracias el monto de 1000 y 100 ya finalmente fueron retirados

I am glad to hear you were able to withdraw in the end, Silvia! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.