777onfire Casino — общее обсуждение

I made a deposit with the 100% First Deposit Bonus and 50 Free Spins Bonus, but for some unknown reason, when I turned the slot, I was blocked from playing. I was told that I had exceeded the amount I had planned to use, and I was no longer able to play. I contacted support and they said they were able to resolve the issue, but I ended up not being able to play over and over again.

In that case, there is a time limit for the 50 free spins, and if I don't want to play, I ask for a refund, but I don't get a quick reply.

If you still have money left but can't play, I would like a refund as soon as possible.

初回100% First Deposit Bonusと50回のフリースピンボーナスで入金しましたが、理由は、不明ですが、スロットを回すとプレーをブロックしました。使用予定額を超えていますと表示され、途中からあそべなくなりました。サポートに連絡し対処出来たと言われるんですが、結局遊べないを何度も繰り返しました。

それなら、フリースピンの50回も時間制限あるし、あそべないのなら、返金して欲しいと伝えると早かった返信もないままです。

お金が残っているのに遊べないなら、早急に返金して欲しいです。

Hey, it looks like a pretty complicated situation. 

Anyway, when you say that you wrote to support and they said that they managed to solve it, but you still couldn't play, did you write to them again and ask them what the problem is ? Is your first deposit bonus still active or has it already expired?

Either way, I think you made the right move to lodge a complaint with us and our team will try to help you sort it out. Update me if you find out anything new and you can play your bonus normally or if you have received a refund.

Fingers crossed. 🤞

I have emailed many times, but I have not received any response from support.

I logged in and tried many times to see if I could play, but I still can't.

The 50 free spins have expired.

The first deposit bonus still has 5 days left to expire.

何度もメールしましたが、サポートからの返答が全くなくなりました。

ログインもして、プレー可能か何度も試しましたが、プレー出来ないままです。

50回のフリースピンは、有効期限切れです。

初回入金ボーナスはまだ有効期限が5日あります。

Well, firstly, I thought you simply reached the set gambling limits, which is, by the way, a great tool to keep the game safe. But now, I'm not so sure.

According to the complaint, you have never set such limits yourself; did I get it correctly, please?

One way or another, I hate to see such a lack of support. Do you think there is any other option you may try to get in touch with them?

Yes, there are no restrictions,

After that, I checked and nothing was set.

There are other ways to contact us, but I don't know of any other methods at this time.

はい、何も制限していませんし、

その後、確認しましたが何も設定していませんでした。

他の連絡方法ですが、現状では、わかりません。

This is confusing, and I'm sorry you have to go through this. Such situations teach us that a good communication channel matters the most. Despite anyone else outside the casino system being willing to help you, we can't do that without their support.

How about their social media channels? Do they run anything useful?

@ casino.guru

In your presentation of this casino's bonuses you only display the "high roller" bonuses, where the minimum deposit is 200 euros. They have the regular welcome bonuses as well, starting from 20 euros:

Thank you for your interest, I have to correct you a bit this time, though. We do have those bonuses included in our full review of this casino, actually. Check it out over here 👈, please. 😉

Have you tried any of them, would you like to share your experience, perhaps?