Slotuna Casino — общее обсуждение (Страница 6)

i've been waiting for half a month only got 1 withdraw,

after this they asked for verification and when i send the pdf they keep rejecting for no reason,

what is going on with this casino

I played here in this casino.. the first one was done normally in 4 days with a day off. then I won and put another one on withdrawal 2 times for 250 euros. 04/05/2025.. still no withdrawal. in the chat it says the same thing money will come in 3-5 days. but more has passed than it should. and they say the same thing every day. what to do. help

there is still no money!!!

Have you tried to contact them and ask what the reason is, perhaps?

Maybe the quality should be the cause? 🤔

It really must be frustrating to wait this long, and our complaint team will get to your complaint soon so we can intervene in your case.

Was there any update by now, perhaps?

I write to them every day.. and they write the same thing.. every day that the money will come.. in the end it never comes.. complete nonsense

No, the money was not withdrawn

Do you write to the live chat or by email?

I am asking because most of the time live chat is not aware of what is going on with withdrawals, actually. 🤔

both in chat and by email, in chat they write the same thing, they don't answer email at all

Joala (Slotuna)

15 Apr 2025, 17:04 EEST

Dear Aleksandrs,

Thank you for contacting our Customer Support team. 

We have reviewed your withdrawal request, and it appears that there is a delay in processing on the payment provider's side. We understand the importance of timely withdrawals and sincerely apologize for any inconvenience this may have caused. Please rest assured that this is nothing to worry about, and your withdrawal is completely safe.

Our team is actively working to expedite the process and ensure that your withdrawal is processed as swiftly as possible. We kindly ask for your continued patience during this time. Your understanding is greatly appreciated as we strive to provide you with the best service possible.

Thank you for your continued support and trust.

If you have additional questions, please feel free to contact us via email support@Slotuna.com or via Live Chat.

Yours sincerely,

Customer service

that's what they write in the email, the same thing as in the chat!!!

i have, but they dont answer on emails.

So, hopefully, they will be able to sort that out soon. Otherwise our complaint team will intervene when the time comes.

I understand. Let our complaint team investigate the matter then. Your complaint resolver will soon contact them.