Velobet Casino — общее обсуждение (Страница 8)

They stole money from my account, literally, I had 300 euros and they left it at 150 euros without telling me the bet, this is the worst.

Me han robado dinero de mi cuenta así de literal tenía 300beuros y me lo han dejado a 150 euros sin contarme la apuesta esto es lo peor.

Sorry they didn't leave 150 euros, 100 out of 300 euros UE had 200 euros stolen from me.

Perdón a 150 euros no me lo han dejado en 100 de 300 euros UE tenía me han robado 200 euros.

They have stolen everything from me, it is to report them.

me han robado todo es para denunciarles.

The matter has been partially resolved. I received an email that the money would be withdrawn and the account would be closed forever.

Slow and steady, please. Try to write one coherent post instead of 4, because I don't understand what you write very well. You can't withdraw money, I've already found that out. The casino has currently taken some money from you, so you have €100 left. Did they tell you any reason why this happened ? Did you play with a bonus before or not ? Try to focus on the important things and explain it calmly.

Also, as Romi wrote before, it would be good if you update Kristina in the complaint so that your case can move forward. 

Click on this link and tell her what happened and answer her questions, as she is handling your complaint.

I would be grateful.

Great, so we're seeing some movement. Let me know when you get your money and if your account has been closed. 😉

I'll be waiting.

Perfect betting house for Spaniards with a gambling addiction. It is a lie that they do not allow Spaniards. I can prove it. They do not comply with the Spanish rules. They allow Spaniards with a gambling addiction to play since any Spaniard registered in the gambling addiction registry I would jump into a betting house, they allow it. I am going to report the case. I have already lost everything.

velobet.com reopens accounts allowing players with a gambling addiction registered in the registry to deposit and bet, and all of this having been informed of it in advance a few times and I can prove everything

Hey, based on what you wrote, it would probably be wisest to file a complaint. However, it would also be advisable if it didn't end up like almost all of yours, which is that you stop replying to our team. 

As far as the casino itself is concerned, you were allowed to register and play here even though they don't accept Spaniards ? Did you also tell the casino that you're a gambling addict? Were you able to reopen your account there? 

If so, I probably wouldn't have waited with the complaint and would have gone for it. 

Let me know if you do. 

Yes, yes and yes I told the casino that I was addicted and I have the email and the screenshot and the next day they reopened my account they let me deposit and bet I have all the evidence, hey, you find out.

So it's not right of the casino if you entered all your details truthfully and they know you're a Spanish and even reopened your account, so I'd go with my complaint recommendation. 

Our team will try to help you and I hope you will be able to close your account for good.

The damage even if they close the account for a Spanish player with addiction after reopening it knowing it is almost like death and it is done not only is it enough for them to close it, it cannot stay like this so that it continues to happen to more people.

I don't think you should be able to reopen an account that has already been closed or create a new one with the same data. 

So it's good that you've filed a complaint and we'll see how it all turns out. If you have something new don't hesitate to let us know. I firmly believe that you will be able to resolve everything with this casino. 

However, if it would be useful, I will share with you a guide about responsible gambling, maybe some information from here will be suitable. 

I'll keep my fingers crossed for you. 🤞

They have little responsible gambling, none of them, after having problems with deposits and withdrawals and money disappears from the account, you close the account due to gambling addiction and they open another one with your same responsible gambling data 0.

Poco juego responsable no ninguno no tienen, después de tener problemas con los depósitos y retiradas y desaparece dinero de la cuenta, cierras la cuenta por adicción al juego y te abren otra con tus mismos datos juego responsable 0.

Loool still not reducing their safety index?

Licence still not renewed..none of their sites licence renewed.

In their pockets.

So they are scammers?

Osea que son unos estafadores?

CG said three weeks ago its due to the move to a new licence seal, in reality Santeda itl have not got a valid licence. As you can see from all their sites. Mystake, goldenbet, rolletto, donbet, velobet, cosmobet.

All part of the same group.

The UK gambling commission have their details and have sent it to their team who deal with overseas illegal gambling. Not sure what EU protection you may have.