Funbet Casino - Игрок заявляет о задержке выплат.

Hello,

I've been waiting more than 10 days for a withdrawal. 

I have to withdraw 10000 chf in total and I can only withdraw 500 chf per day or have a maximum of 3 withdrawals at the same time.

So I'm currently at 1500 chf of pending withdrawals for more than 10 days. And the casino is telling me to wait with only generic answers. Knowing that I have 8 withdrawals to make. I'm not going to wait 1 month before each withdrawal. I would like to be put in touch with a manager so that they can arrange my withdrawal. Because the support always answers the same thing and generically. 

I thank you for your help and if need be I can bring all the possible proofs. 

Have a nice day! 

Celio N******

Dear Cecooo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

I have been waiting for the first payment for over 2 weeks. Support writes the same general answer every time and shows no desire to help me. 

I find that 2 weeks for 500 chf is already a lot and I still have to withdraw 9500 chf. 

I really hope you can help me find a solution to my problem because I don't want to wait 8 months to receive my money. 

PS: Is it possible to delete the line with my name and surname in the first message of this complaint? Thank you 

Thank you for your help!

Cecooo

Dear Cecooo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello,

I have been waiting for the first payment for over 2 weeks. Support writes the same general answer every time and shows no desire to help me. 

And actually i receive nothing...

I find that 2 weeks for 500 chf is already a lot and I still have to withdraw 9500 chf. 

I really hope you can help me find a solution to my problem because I don't want to wait 8 months to receive my money. 

PS: Is it possible to delete the line with my name and surname in the first message of this complaint? Thank you 

Thank you for your help!

Cecooo

Update, I received the first 1500 chf after 15 days of waiting. However there are still 8500 chf to withdraw and if it's ok with you, can we keep this complaint active until the remaining 8500 chf has arrived on my account? 

Dear Cecooo,

I'm glad to hear that part of your withdrawals have arrived.

As the casino has a monthly withdrawal limit of 7000CHF, let us know how the remaining withdrawals will arrive as in case the casino would pay out less than their monthly limit, we can try to intervene.

Looking forward to hearing from you.

Regards,

Nick

Hello, you can close the case, i loose all due to the time of withdraw…

I wait 1 month i receive just 1500$

thanks you

Dear Cecooo,

I'm sorry to hear about the loss of your remaining balance. As per your request, I will now proceed with closing the complaint.

Please don’t hesitate to reach out if you encounter any further issues with online casinos—we’re here to help.

Best regards,

Nick