GGBet Casino - Счет игрока был закрыт, а выигрыши конфискованы.

Hello,

The GGBet casino took my money and blocked my account with approximately 2,000 ZL.

Over the past two weeks, I made about 8 deposits using bonuses. I did not request any withdrawals.

 I only received a prize for a tournament, which was then taken away by the casino. I received an email stating I violated bonus rules, but no further information was provided. Please help.

Witam.Kasyno GGBet zabralo pieniadze i zablokowalo konto gracza okolo 2 000 ZL.

 Przez ostatnie 2 tyg zrobilem okolo 8 depozytow z bonusem.Nie nie zlecalem zadnej wyplaty.

 Dostalem tylko nagrode za turniej na ktora tylko czekalo kasyno aby mi zabrac.Dostalem email z trescia o zlamanie zasad bonusowych wiecej informacji nie podano.Proszdze o pomoc

Dear jakubdelipvul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the confiscated winnings were obtained from a tournament?
• Could you please confirm that you have passed the KYC verification?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hey. The account was verified. And the money came from the tournament.

Hej.Konto było zweryfikowane.A pieniądze pochodziły z turnieju

Thank you very much, jakubdelipvul, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello jakubdelipvul,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to see if I can help.

We would like to invite GGBet Casino to join the conversation.

Dear GGBet Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions that the player is being accused of. You can send the information to me at michal.k@casino.guru

Dear jakubdelipvul,

We regret to inform you that your account has been permanently blocked due to a violation of our site’s rules. It is strictly prohibited to use any strategies aimed at gaining unfair financial advantages. We have detected violations of our bonus program rules with the intent of obtaining additional funds.

Your account has been blocked without the possibility of unlocking.

Dear Michal,

All confirmations have been sent to your email. Thank you for cooperation.

Best regards,

GG.BET team

'Hi!

We have detected a violation of bonus program rules in order to obtain additional funds.

This is a direct violation of the provisions of the GG.BET website Regulations and grounds for blocking your account.

● You can no longer use our services.

● Any funds in your account will not be refunded.

● If you try to register a new account, it will also be blocked.

GG.BET Team

If you have any questions, please contact us via online chat or email at support@gg.bet . You can also call us at +48 (45) 363-05-55.'

HELLO. GGBET CASINO!!!!! IF THIS IS A FULL EXPLANATION AND THIS IS WHAT YOU SEND TO EVERY PLAYER WHOSE MONEY YOU TAKE THEN YOUR REPUTATION SHOULD FALL BELOW ZERO.

WHY DID YOU NOT BLOCK MY ACCOUNT WHEN I MADE DEPOSITS BUT ONLY AFTER I GOT A TOURNAMENT PRIZE? IS THIS YOUR TACTIC? I UNDERSTAND YOUR FRUSTRATION AND DISAPPOINTMENT THAT PLAYERS ARE GENERATING WINNINGS BUT YOU CANNOT TAKE THEIR MONEY IN SUCH A WAY. I HAVE NO IDEA WHAT TYPICALITY YOU HAVE WRITTEN ABOUT, LESS THAN ABOUT BREAKING BONUS RULES.

'Cześć!

Wykryliśmy naruszenie zasad programów bonusowych w celu pozyskania dodatkowych środków. 

Stanowi to bezpośrednie naruszenie postanowień Regulaminu strony GG.BET i podstawę do zablokowania Twojego konta.

●   Nie możesz już korzystać z naszych usług. 

●   Jakiekolwiek środki znajdujące się na Twoim koncie nie zostaną zwrócone. 

●   Jeśli spróbujesz zarejestrować nowe konto, ono również zostanie zablokowane.

Zespół GG.BET

Jeśli masz jakiekolwiek pytania, napisz do nas na czacie online lub e-maila na adres support@gg.bet. Możesz do nas również zadzwonić, korzystając z numeru +48 (45) 363-05-55.'

WITAM.KASYNO GGBET!!!!! JEZELI TO JEST PELNE WYJASNIENIE I TAKIE COS WYSYLACIE KOZDEMU GRACZOWI KTOREMU ZABIERACIE PIENIADZE TO WASZA REPUTACJIA POWINNA SPASC PONIZEJ ZERA.

DLACZEGO NIE ZABLOKOWALISCIE MI KONTA JAK WPLACALEM DEPOZYTY TYLKO DOPIERO JAK UZYSKALEM NAGRODE ZA TURNIEJ? TO JEST WASZA TAKTYKA?ROZUMIEM WASZA FLUSTRACJIE I ROZCZAROWANIE ZE GRACZE GENERUJA WYGRANE ALE NIE MOZNA W TAKI SPOSOB ZABIERAC IM PIENIEDZY.NIE MAM POJECIA O JAKIEJ STYRATEGI NAPISALISCIE A TYM BARDZIEJ O ZLAMANIE ZASAD BONUSOWYCH.

Thank you for your email and for providing evidence, GGBet Casino Team.

Dear jakubdelipvul,

We have received convincing evidence from the GGBet team indicating that you engaged in the "delayed or postponed round tactic," which is considered a prohibited gaming strategy when playing with a bonus, in an attempt to unfairly bypass the wagering requirements.

Unfortunately, we must reject your complaint as unjustified. We strongly recommend that you carefully review the bonus terms and conditions before activating any bonuses to ensure full compliance with the rules and avoid future disappointments.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

Casino Guru