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I applied for the payout 7 days ago and the casino says all the time that it has been approved although it is being processed and says that it is no longer up to you but to the payment service provider muchbetter that say they have been voting for 7 days but have not contacted muchbetter recorded and that is an ewallet when the money is sent it is on the account within seconds minutes

Ich habe vor 7 Tagen die Auszahlung beantragt und das casino sagt die ganze zeit das es genehmigt wurde obwohl in Bearbeitung steht und sagt das es nicht mehr an ihnen liegt sondern am Zahlungsdienstleister muchbetter das sagen die seit 7 tagen das stimmz aber nicht mit muchbetter wurde kontakt aufgenommen und das ist ein ewallet wenn das geld gesendet wird ist es innerhalb sekunden minuten auf dem konto

Dear goranantonic1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear goranantonic1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.