The player from Lithuania had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team had attempted to assist the player by communicating with the casino; however, repeated attempts to obtain a response were unsuccessful. The casino's lack of cooperation, coupled with its unlicensed status, had led to the complaint being marked as 'unresolved.' The player was informed that if the casino decided to respond, the complaint could be reopened for further assistance.
Игрок из Литвы запросил вывод средств менее чем за две недели до обращения к нам. Он еще не получил свой выигрыш.
Автоматический перевод: