Highroller Casino - Вывод средств игрока задерживается.

After verification all approved, countless attempts to withdraw amounts approved by help desk, finally withdraws are approved, 5 days later after following up everyday, they say account number is wrong, they approved this and have emails to prove, then say can't withdraw to Skrill as deposit was from Mastercard, then approve withdrawl to Normal bank account after going to local authorities, payment pending, said would be couple of hours at most which my bank also agreed, still nothing 8 hours later, have been blocked from playing and withdraw transactions not showing on there transaction log, said that issue had been fixed but still not there, helpdesk then said was working from another country, and asked to withdraw 40k, I refused , after chatting with in game message service they confirmed was OK, still nothing in account, approx 100 emails, verified all before withdraw process started, they even said hey can't deposit to master card but that how I deposit and won't use Skrill but will deposit to another bank account I provided, they even.provided spreadsheet with NCC code which was different to what my bank had provided , and no it wasn't a swift code, any advice greatly appreciated, all emails kept and have provided to local authorities awaiting further instructions to forward to international authorities, any advice appreciated?

Dear Gav007,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi Nick, I have approx 100 emails from them, i am verified and they approved withdraw details, actually provided them,I think i am being scammed , would you like me to forward you emails confirming verifaction , they have blocked me playing , I have given details to local authorities awaiting further instruction from me to forward to Interpol if funds not in my account which they approved earlier today, and have in writing saying will be an hour which my bank also verified but 8 hours later still no funds, are they for real or a scam, not an enjoyable experience, they contradict every solution they have given me, even saying they can't deposit my funds back to my Mastercard after approving this method last week,

I honestly think this needs your expertise , Is it normal for staff member to work from home after finishing shift, then saying he in Finland and office in cyprus? I have this in email, also no withdraw details in transactions which they say this issue has been fixed but nothing showing, they have also removed the pending withdraw indicator

Hi Nick, still no funds in account, I have checked with bank, and no reasons for delays, deposits into my account from them, are also no issue as they my deposits to High roller, I have asked again and again from high roller for specific info to prove have sent and do not answer that question, still no withdrawals in transactions either on my casino, please let me know your thoughts?

Hi Nick, money has been paid to me, finally, painful but got there!!

Dear Gav007,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru