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I tried to make the withdrawal several times and I couldn't until then they blocked my account and my wife saying that I couldn't use the same device what to do if I only have a cell phone they let me deposit more I can't withdraw and even more with earnings in my account more than 400 and my wife's more than 500 and they blocked the 2.

Tentei fazer o saque várias vezes e não consegui até que então bloquearam minha conta e da minha esposa falando que não podia usar o mesmo dispositivo o que fazer se só tenho um celular eles deixam depositar mais sacar não posso e ainda mais com ganhos na minha conta mais de 400 e da minha esposa mais de 500 e bloquearam as 2.

Hello bevandro996,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Who created his account as first and did you both use any bonuses? Did you both use your own payment methods to deposit into the casino or the same? When was the last time the casino responded to you and since when is your account blocked?

Looking forward to your answer.

Regards,

Nick

I deposited via picpay through my account twice in the amount of 100 reais, I tried to withdraw and I couldn't send all the necessary documents for verification and I had no response I created my account first and then my wife I used a bonus and she also didn't deposit since from yesterday my account is blocked and they didn't answer me but they just said they wouldn't return my deposits I never made any withdrawals this for me is theft they wait for me to deposit so they don't let me withdraw and they blocked my access.

Depositei via picpay pela minha conta duas vezes no valor de 100 reais, tentei sacar e não consegui mandei todos documentos necessários para verificação e não tive resposta eu criei minha conta primeiro e depois minha esposa eu usei bônus e ela tbm ela não chegou a depositar Desde de ontem minha conta está bloqueada e não me responderam mais só falaram que não ia devolver nem meus depósitos nunca fiz nenhum saque isso pra mim é roubo esperam eu depositar pra depois não deixar eu sacar e bloquearam meu acesso.

Just to inform these creators of absurd rules we are in Brazil where a computer, cell phone, TV among others are shared with several people now calling fraudulent agents there it goes beyond the limits.

Só pra informar esses criadores de regras absurdas estamos no Brasil onde um computador, celular,tv entre outros são compartilhado com várias pessoas agora chamar agente de fraudulentos aí passa dos limites.

I would like to ask IceCasino to join us and share their point of view on the case.

Dear bevandro996

There is no trouble at all if you use your real money only.

But once it comes to bonus usage - there are rules.

We can indeed see, that there are two accounts, that used the same device, IP and no-deposit bonus, which breaches the T&Cs.

1) bevan**o996@gmail.com

2) luara**0712@gmail.com

Kind regards

If you can't use bonuses, don't offer them and if you can't pay the winnings, don't steal what was deposited I didn't withdraw any penny now you stole my 200 reais.

Se não pode usar bônus não ofereçam e se não podem pagar os ganhos não roubem o que foi depositado eu não saquei nenhum centavo agora vcs roubaram meus 200 reais.

Hello bevandro996,

Can you please clarify if the bonus was a no deposit or was it related to the deposits made? Did you use the real money balance or was it still on your account?

I used no deposit bonuses and also real money. The big question the casino gives you a bonus asks you to comply with rules that I complied perfectly with, rollover, deposit and registration that were all approved by them and when it came time to pay the wrong one, I deposited 200 reais and was robbed. This is extortion I'm just going to go out distributing bonuses around and when someone deposits in my account I don't pay easy so I make money.

Usei bônus sem depósito e também dinheiro real. A grande questão o cassino te dá um bônus pede pra vc cumprir regras que eu cumpri perfeitamente, rollover, depósito e registro que foi tudo aprovado por eles e na hora de pagar o errado sou eu que depositei 20O reais e fui roubado.Isso é extorsão pura vou sair distribuindo bônus por aí e não hora que alguém depositar na minha conta eu não pago fácil assim ganhar dinheiro.

Dear Ice Casino,

Can you please clarify if the deposited amount will be returned to the player or if it was played away by him? Were both players verified or there is a suspicion that both accounts were used by the same player?

Also dear bevandro996,

Please understand that claiming bonuses with 2 different account is strictly against the casino rules if you can't verify both of the identities of the players.

First of all everything was done as requested by the casino I sent my documents and made the deposits but when I asked for a return they simply blocked my account they acted in bad faith for sure and I have proof of identity yes, at no time did I receive any email or notification from casino simply stole my deposits without short notice.

Em primeiro lugar foi feito tudo como pede o casino mandei meus documentos e fiz os depósitos mais quando pedi retorno simplesmente bloqueou minha conta agiram de má fé com certeza e tenho sim como provar a identidade sim, em momento nenhum recebi nenhum e mail ou notificação do casino simplesmente roubaram meus depósitos sem breve notificação.

Hello all,

The player may continue playing at account 37323088.

The other account will remain blocked.

Kind regards

Hello bevandro996,

Can you please confirm that your account is active again and you are able to play?

The account was activated, they removed the bonus and on the 18th I asked for the withdrawal and so far I have not received it. My wife's account, which was the biggest profit, is still blocked.

A conta foi ativada retiraram o bônus e no dia 18 pedi o saque e até agora não recebi. A conta da minha esposa que era que tinha o maior lucro continua bloqueada.

Hello bevandro996,

Can you please advise if the money has arrived since? Also please note that the casino already posted here that the second account won't be open.

What to say, right, the account with the highest balance is still blocked, but they returned my money that I deposited with a long time in the chat

O que dizer né a conta com o maior saldo continua bloqueada mais devolveram meu dinheiro que eu depositei com muito tempo no chat

Dear bevandro996,

In cases such this - account multiplicity - the first account created remains open for most of the time and the second is closed.

Is there anything else we can assist you with?

Dear bevandro996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Without more words with all this I learned that they make the rules.

Sem mais palavras com tudo isso aprendi que quem faz as regras são eles.

The complaint will be now marked as closed as all the details were already explained above.