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Good afternoon, since the 16th of February, I have been trying to withdraw the money. It's been 1 month and nothing.

Boa tarde , desde do dia 16 de fevereiro, tentado sacar o dinheiro . Já vai fazer 1 mês e nada .

Dear Monyke8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you requested the withdrawal on February 16?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

First withdrawal and did not have the verification, I am waiting for the verification and the withdrawal. All documents have already been sent.

Primeiro saque e não teve a verificação, estou aguardando a verificação e o saque . Todos os documentos já foram enviados .

Dear Monyke8

Can you please confirm the money was received?

Regards

Yes . It was deposited into my account today. Thanks

Sim . Foi depositado hoje na minha conta . Obrigada

Dear Monyke8,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru