IceCasino - Выход игрока задерживается.

This casino is a scam, they delayed the payout for 3 weeks and answered that everything is sorted from their side and every day the same answer to check what's going on with the payout, but now after 3 weeks they canceled the payout and returned the money to the gaming account, their answer is that they are checking again why this happened, I'm losing patience, people stay away from this casino as much as possible, because it's more than obvious that it's a scam and they don't even pay out

Hello Marjan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they explain the rejected payout?

Looking forward to your answer.

Regards,

Nick

Hello Nick,my verification and confirmed withdrawal was arranged on 21/07/2022, and the withdrawal was requested already on 15/07/2022, the last time I communicated with the casino was yesterday, the day before, to assure me that the withdrawal would be arranged, but yesterday they hawe rejected withdrawl without any explanation, I not use the bonus for the amount I used to withdraw

I would like to invite IceCasino to join us and help us resolve the player's issue.

Hello Marjan, Nick

The transaction requests were created at 04.08.2022 19:37:33 (UTC)

The requests were approved at 08.08.2022 10:02:47 (UTC) (which is within T&Cs of the Casino)

The delay was caused due to additional checks of the gaming activity and bonus usage.

As per the moment being, all is finalized.

Kind regards

Hello, let me tell you one more time, on 21/07/2022 you confirmed my withdrawal, but then nothing happened, I did not receive the money and you assured me and delayed checking it, then you gave me the same withdrawal that was confirmed on 21/07/2022 on 04/08/2022 rejected without explanation. Then, on the same day, August 4, 2022, I submitted another request for a withdrawal, which you obviously now confirmed, but I am afraid that nothing will happen again, like last time, and you will not send any remarks again

Dear Marjan,

Be sure to wait out what will happen to the last withdrawal request. Keep us updated in case you would receive it or it would be rejected.

Hello all,

According to our records, the player has received all the winnings.

Kind regards

Hello, I have not received any transferred funds, where did you get the information that I received something

Hello,

Please kindly double-check you bank account.

Regards

Hi, I've triple checked and there's nothing on my bank account so far?

Please send me to my e-mail the proof/invoice of the transaction of this payment and where it should be clearly visible to which account (IBAN no.) you transferred it, so that we can check it together with my bank

Dear Marjan

We suggest giving it some 5-7 bank days, maybe it got "stuck" on the bank's side.

If nothing happens, we will start investigation once again.

But please, once you receive the money - kindly notify us in here.

Kind regards

With all due respect to you, your answers are slowly becoming ridiculous, your answer is always that it is arranged from your side, if it was true you could send me the proof, the information that I wanted above without any problem. As I see now more or less everyone has problems withdrawing from your casino, and if you are really a licensed casino, I wonder how you were not taken yet under inspection by the competent services, I am so disappointed with your attitude

Dear Marjan,

I can confirm that it may sometimes take longer for the bank to process it. As the payout has been processed on the casino side a week ago, I can really recommend to wait only.

Hi Nik, it's not a problem to wait a few days, but I'm almost one hundred percent sure that it will be the same as the next time they refused my withdrawal without explanation, I also don't know why the casino can't send me the actual proof/transfer to the account, probably because they never actually did it carried out? But when I used to make deposits, it was always arranged sooner than a minute, it's more and more obvious that it's just a scam and you obviously can't make withdrawals at ice casino, shameful

Hello,

I

t happened again exactly as predicted, on 16.08 you again rejected my withdrawal without explanation, so I again requested a withdrawal for the third time and now again apparently nothing will happen or what? You simply cannot raise money from your casino and you only deceiving people.

Dear IceCasino,

Could you please clarify why was the player's request rejected again if you have confirmed that the payment is finalized before?

Ica casino has no answer, they are common fraudsters, simple as that, I am very surprised that this casino can even operate if it is really licensed

Dear Marjan

The withdrawals were successful according to our records. Please kindly check the bank account of yours on Monday.

Thank you in advance!

Best regards

Today I finally got my money, casino guru thanks for the help, Ice casino you need to improve the withdrawal process so you don't lose customers.

Br Marjan

Thank you Marjan for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick