Milky Wins Casino - Игрок выражает обеспокоенность по поводу мошеннических действий.

This casino is completley a scam , they are money laundering across the world using false names for deposits and allowing people to spend huge amounts - they have taken all my money

Dear Boohoo88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Milky Wins Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you requested a refund of your deposits from the casino? With what result?

Is there any remaining withdrawable balance on your casino account?

Is your casino account currently accessible to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi - refund requested and they refused any form as said that it had been played so nothing will ever be refunded . They blocked my account and then magically reopened it with up to 20 calls from them a day blocked emails I’ve blocked but they’re not leave me alone , I’ve informed them sent official complaints 6 times

Please send me the details and correspondence between you and the casino regarding your account being blocked and reopened.

Send the information to my email at tomas@casino.guru

Sent x

I can see you sent the request on November 1st but received an acknowledgment from the casino on 25th November only.

Have you informed the casino about your gambling problems before? When was your account blocked and reopened?

Dear Boohoo88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.