MostBet Casino - Аккаунт игрока закрыт навсегда.

Mostbet Frozen my account and Hold my all hard earn Money 22975.00 INR.despite Skype verification completed on 2 month back.

All requested document I sent already.

2 days back received mail regarding your account is blocked for permanently.

despite multiple request about clear reason I want to know.

why it not possible to recover.

they have not answered my mail.

i m attaching here full mail communication between mostbet and me.

Dear pshchoudhary3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

All three games I played mostly aviator game and sport bet.

No,i have not accrue any bonus amount in winning.

Thank you very much, pshchoudhary3, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello pshchoudhary3,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear MostBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

Hello, Dear pshchoudhary3 and Casino Guru!

The game account was blocked in accordance with Paragraph 2.10 of the Rules: 

 If a Player is suspected of committing fraudulent actions against the Betting Company (multiple accounts, multiple sessions (multiple simultaneous active sessions on one account), bets made by third parties, the use of betting automation software, playing on arbitrage situations, bets placed to exceed the limits set by the Company, misuse of Loyalty Programmes, or if the gaming account is not used to place bets, etc.), the Betting Company reserves the right to prevent these fraudulent actions by:

 Cancelling bets.

 Restricting withdrawals.

 Closing the client's account without reimbursement.

More details can be found in clause 2.10 of the rules on our website.

Unfortunately, we do not know the details of the blocking of the account, the security department do not disclose the details of the verification and decision.

 Have a nice day!

 Best regards, Mostbet.

Dear MostBet Casino,

I'm asking you to contact your security department and provide me with some details and/or evidence regarding the player's account closure. Failure to do so will result in the complaint being closed as unresolved due to insufficient evidence from your side. I need some information as to what the problem was that resulted in the player's account closure.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear  pshchoudhary3,

Since the casino refused to provide me with any concrete evidence, I am forced to close this complaint as unresolved. I'm afraid there is not much that can be achieved without cooperation from the casino's side. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I am sorry we could not be of more help on this occasion.

Best regards,

Michal V