MostBet Casino - Игрок обращается за помощью после проблемы с аккаунтом.

Hello,

For months, I have informed the casino about my problem with gambling addiction, and they have consistently ignored my requests, allowing me to continue playing and losing. Can you help me resolve the situation with these scammers?

Thank you

Buongiorno,

da mesi avviso il casino dei miei problemi di Ludopatia e hanno sempre ignorato le mie richieste consentendomi di giocare e perdere. Volete aiutarmi a sistemare la situazione con questi truffatori?

Grazie

Hello filippo00000,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• When did you first request for self-exclusion?
• Did you mention gambling addiction in your request?

Please forward an evidence of the self-exclusion request to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

HI,

I sent you the email. Let's see if you deny the evidence this time too, taking the side of the mess.

Ciao,

ti ho mandato la mail. Vediamo se anche questa volta negate l'evidenza prendendo le parti del casino.

Hello filippo00000,

Can you please forward the requests in full e-mail form rather than screenshots?

Additionally, can you please clarify where did you get it@mostbet.com e-mail address from?

Looking forward to your response.

Regards,

Nick

HI,

email sent, the email address was given to me by the live chat. Do you want to contact these thieves and help me or continue to stall for time to give them reason??? I find all this absurd. Help me or I will report you too

Ciao,

mail mandata, l indirizzo mail me lo ha dato la live chat. Volete interpellare questi ladri e aiutarmi o continuare a prendere tempo per dare ragione a loro??? Trovo assurdo tutto questo. Aiutatemi o denuncio anche voi

Hello filippo00000,

Can you please advise if your account is still active and if not, since when is it closed?

I understand that this situation is incredibly frustrating, and I want you to know that we take every complaint seriously, doing our best to assist with each case as fairly and transparently as possible.

However, I must emphasize that we do not accept threats or aggressive language. We are here to help facilitate a constructive resolution, but we ask that you communicate respectfully so we can effectively support you. If this approach does not align with what you’re looking for, we strongly recommend seeking a different platform that might better suit your needs.

In case of any additional threats towards us, your account will be permanently banned.

Best regards,

Nick

Good morning,

my account is still open. I didn't threaten anyone though, I just asked you to contact the casino. It's been two weeks, I provided you with everything and you still haven't done anything to help me. I'm not frustrated but very disappointed.

Buongiorno,

il mio account è ancora aperto. Comunque non ho minacciato nessuno, vi ho chiesto solo di interpellare il casino. Sono passate due settimane, vi ho fornito tutto e non avete ancora fatto nulla per aiutarmi. Non sono frustrato ma molto deluso.

Thank you filippo00000 for all the information provided so far. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear filippo00000,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the MostBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear MostBet Casino,

Could you please provide a detailed explanation regarding this case? Specifically, I would like to understand why the player’s account was not closed despite the fact that he had expressed concerns about gambling-related issues.

Thank you in advance for your prompt response.

Best Regards,

Kubo